Chubz Posted July 5, 2007 Share Posted July 5, 2007 My Oscom site is loading hopelessly slow in IE. It is a little bit slow in Firefox too, but nothing like in IE. Most of the time some images don't load at all in IE. I contacted my host a couple of times about it & they have said it loads perfectly well for them. A customer has now told me on the phone that it is not loading properly. Is there anything in the script that could cause this? Can someone see if it loads ok or too slow for them too. If it is just me, thats fine, but if it is like that for everyone then its pretty useless. :blush: My site is http://www.mirrorsdirect.tv/index.php Sorry if posting a link is not allowed, please delete it if so. I'm not spamming, I just want my shop to work. Thanks . Link to comment Share on other sites More sharing options...
Guest Posted July 5, 2007 Share Posted July 5, 2007 It is slow for me in Firefox, don't even want to try IE. There are a lot of images that have large file sizes. Try to reduce the size of some of them and also add a thumbnail contribution. Link to comment Share on other sites More sharing options...
Guest Posted July 5, 2007 Share Posted July 5, 2007 tried your categories pages with ie6 I don't see the huge delay you're describing. Link to comment Share on other sites More sharing options...
Chubz Posted July 5, 2007 Author Share Posted July 5, 2007 Ok thanks for that. A thumbnail contrib is next on my to do list, I just need to get the products loaded in & get the site working for now. That said, the images on the index page (apart from the specials) are no more than 12-15k. Surely it shouldn't take that long to load, or not load at all? Some sites I visit have bigger images & load far quicker. Could it still be the server? Link to comment Share on other sites More sharing options...
madcrazygirl Posted July 5, 2007 Share Posted July 5, 2007 Yes painfully slow and even when page finally loads I had to give up on waiting for the images. Type 'site speed' into search engine and use one of these to get a reading on your site. Link to comment Share on other sites More sharing options...
Chubz Posted July 5, 2007 Author Share Posted July 5, 2007 Hey, thats a handy tool madcrazygirl, thanks for that! I got this reading 01 mirrorsdirect.tv 22.27 KB 9.22 seconds 0.41 seconds I wish! I'm baffled :wacko: Link to comment Share on other sites More sharing options...
madcrazygirl Posted July 5, 2007 Share Posted July 5, 2007 You are welcome to your new toy :thumbsup: Sorry did not get further enough to really see but if all well and you are on a shared server then quite possibly someone is hogging it and then you will have to hassle the host into doing something about it. Enigma said all well earlier (yet I am also IE 6.0) which perhaps points to intermittent problem their end? That or something on your page my settings do not like I suppose. Link to comment Share on other sites More sharing options...
Chubz Posted July 5, 2007 Author Share Posted July 5, 2007 Thanks for the replies, much appreciated. I have some friends trying it too & they all say it is stupidly slow. I thnk maybe it is loading faster for me in Firefox because most of the images are already in the FF cache. I will contact the server again. Thanks again :) Link to comment Share on other sites More sharing options...
Chubz Posted July 10, 2007 Author Share Posted July 10, 2007 I'm really at my wits end with this now. :( Can anyone confirm whether it could possibly be anything to do with the script or setup? I contacted the server & they told me again that there is no problem, but it continues to be so slow that it is unusable. On one occasion this morning I just got this warning. Warning: mysql_connect(): Can't connect to MySQL server on 'mysql35.ixwebhosting.com' (4) in /hsphere/local/home/mirrorsl/mirrorsdirect.tv/includes/functions/database.php on line 19 Unable to connect to database server! I have contacted the server host about this & awaiting their reply. The trouble is, I'm spending a lot of money on ads. If they are being clicked & going to a site that won't load, I'd rather switch them off until the problem is solved. Can anyone advise? Link to comment Share on other sites More sharing options...
Darky10 Posted July 10, 2007 Share Posted July 10, 2007 Have you checked other stuff first? Check your network cable to modem is not all bent or goes a crap way. Happened to me before and turns download speed to snail's pace. Try also start/run/cmd/on command line type in, assume you have administrator privalege, ipconfig/release that will drop your connection. Then on the command line type ipconfig/renew, the server where ever you get your license will renew the connection mabe with a different ip address. I tried the gd thumbs contribution it works well and simple to install, even for me. I find IE7 slow Link to comment Share on other sites More sharing options...
Darky10 Posted July 10, 2007 Share Posted July 10, 2007 Have you checked other stuff first? Check your network cable to modem is not all bent or goes a crap way. Happened to me before and turns download speed to snail's pace. Try also start/run/cmd/on command line type in, assume you have administrator privalege, ipconfig/release that will drop your connection. Then on the command line type ipconfig/renew, the server where ever you get your license will renew the connection mabe with a different ip address. I tried the gd thumbs contribution it works well and simple to install, even for me. I find IE7 slow On the pay per click, we tried them on a different business model several years ago and intially fine then crap. High costs, plenty clicks but no business, we cancelled them eventually that was overture[yahoo]. Google got busted for click fraud sometime ago. Its very dodgy if you are paying but not receiving, or just getting window shoppers. Local papers might help, cheap normally good coverage. Then there are regional and national papers. Don't under estimate the power of the daily papers. What you are selling might appeal to paper readers rather than computer users. Give them good service and they might come back. If you are interested in papers try firms like Mediability in Manchester, they buy space in papers at far less than you can, you also need adverts made up firms like Red Cactus in Leeds can do this for you. I think the going rate for making a stonking advert is £50, if you use the same advert you only pay the fifty bucks. You also get national adverts and regional. National is uk and normally northern ireland, so big coverage and regional could be Scotland only or north east etc. I know you might think why all that. We have done it and it works. I know people automatically think the net is the way to go. But papers will also have your web address, so you will get orders on the site from that and calls. Net cuts down cost as you don't need bums on seats to answer phones. Saves 13k year each bum. Link to comment Share on other sites More sharing options...
madcrazygirl Posted July 10, 2007 Share Posted July 10, 2007 Have you checked other stuff first? Check your network cable to modem is not all bent or goes a crap way. Happened to me before and turns download speed to snail's pace. Try also start/run/cmd/on command line type in, assume you have administrator privalege, ipconfig/release that will drop your connection. Then on the command line type ipconfig/renew, the server where ever you get your license will renew the connection mabe with a different ip address. I tried the gd thumbs contribution it works well and simple to install, even for me. I find IE7 slow Puzzled what all this has to do with problem? Site still the same my end and takes very long time to load. (No my cables are fine!) I would still target your host, particularly the 'unable to connect to database' problem. Link to comment Share on other sites More sharing options...
Darky10 Posted July 10, 2007 Share Posted July 10, 2007 Puzzled what all this has to do with problem? Site still the same my end and takes very long time to load. (No my cables are fine!) I would still target your host, particularly the 'unable to connect to database' problem. Enigma said he did not notice the problem. Neither did I. If the guy is on shared hosting and other sites are busy that could slow it down. Anyway, i was looking for the obvious stuff first. Why you attack me anyway? you frustrated Link to comment Share on other sites More sharing options...
Chubz Posted July 10, 2007 Author Share Posted July 10, 2007 Hey thanks for the replies guys and regardless of the problems, any other tips are welcome anytime! :thumbsup: My cable & connection are fine, no problems with other sites. I'm really not sure how to use command line, but a change of server might just be the only way out of this now. It is on a shared host, but even so, the index page has small image files in terms of kbs, it should not be that slow, or at least not that slow all the time. I have always used pay per click ads & was getting around 15-20 orders a day from them. Now I get none at all, and that has only happened since I moved onto this new server host. If I went to a dedicated server to guarantee dedicated resources, what kind of setup would be sufficient? My shop will have around 400 products & usually a max 60 people online at once. I think will probably need to get a managed server where I can set stuff up in CPanel or something because I really don't know what I'm doing with running a server myself.. Thanks again. Link to comment Share on other sites More sharing options...
Guest Posted July 10, 2007 Share Posted July 10, 2007 Hey thanks for the replies guys and regardless of the problems, any other tips are welcome anytime! :thumbsup: My cable & connection are fine, no problems with other sites. I'm really not sure how to use command line, but a change of server might just be the only way out of this now. It is on a shared host, but even so, the index page has small image files in terms of kbs, it should not be that slow, or at least not that slow all the time. I have always used pay per click ads & was getting around 15-20 orders a day from them. Now I get none at all, and that has only happened since I moved onto this new server host. If I went to a dedicated server to guarantee dedicated resources, what kind of setup would be sufficient? My shop will have around 400 products & usually a max 60 people online at once. I think will probably need to get a managed server where I can set stuff up in CPanel or something because I really don't know what I'm doing with running a server myself.. Thanks again. My download speed is 1 Mb/s, and your site is excessively slow. At times the site does not even load. You could reduce the numver of images, reduce their size, bur it probably won't make a difference. On the categories page, one image is 45 kb, others are aound the same. Link to comment Share on other sites More sharing options...
Chubz Posted July 10, 2007 Author Share Posted July 10, 2007 Ok thanks, I think that's all the convincing I need now. I will have to look for a dedicated server. A shared host should be more than good enough for this. I Also run a phpBB forum which gets 600 visitors a day & have very few problems with time outs & slow loading. Thanks for all your input, much appreciated. Link to comment Share on other sites More sharing options...
madcrazygirl Posted July 10, 2007 Share Posted July 10, 2007 Enigma said he did not notice the problem. Neither did I. If the guy is on shared hosting and other sites are busy that could slow it down. Anyway, i was looking for the obvious stuff first. Why you attack me anyway? you frustrated Sorry not my intention :( Was just puzzled :lol: Link to comment Share on other sites More sharing options...
Flame X Posted July 10, 2007 Share Posted July 10, 2007 Your site loads up in a matter of seconds for me...however judging by other peoples comments, maybe its safe to assume that there is a problem with your hosting. Link to comment Share on other sites More sharing options...
Chubz Posted July 10, 2007 Author Share Posted July 10, 2007 I think it must be intermittent. The vast majority of the time it is slow or simply doesn't respond. There is surely a problem. I would have thought that a shared host would be capable of hosting a shop with only 225 products & 20-50 visitors at peak times yes? They have offered to move my database somewhere more stable so I guess I'll just have to see what that does.. Thanks for all your input. Link to comment Share on other sites More sharing options...
Guest Posted July 10, 2007 Share Posted July 10, 2007 Just to put in my two cents. I am using ie7. If you bring up a single product or ine the links in your info box, it is very fast. Like others have said it is your pics. It is slow when trying to load 20 pics on a page. I agree with others here in that you need one of the thumbnail contribs. Install one and see if it helps. Link to comment Share on other sites More sharing options...
Darky10 Posted July 10, 2007 Share Posted July 10, 2007 No offence taken madcrazygirl the ip config stuff, is just go to start menu, if in xp, then click on run, when this comes up type in cmd, when black box comes up type in ipconfig/release - then ipconfig/renew, close black box. Sometimes hosting providers can ban ip addresses it happened to me before, they said it was security software, it went slower, and next day nothing, they said they unbanned it the next day but i still could not log in and had to do the ip config release bit, then it worked. Maybe they had not unbanned the ip address correctly and the new one sorted it. But maybe thats not your problem. If you have visited the site before and go back and try out different pages then close browser, open up again and if it takes time to load then it may not be your images, as IE should have these cached in the browser, and only drops them when you tell it to. You can go into cache and see what files are there, just click on the images and if they are there your browser will not call them again, depending on if you have told it to check for newer pages etc. Sometimes the "it cant be that" is that. Keep trying. Link to comment Share on other sites More sharing options...
Chubz Posted July 10, 2007 Author Share Posted July 10, 2007 Yes, IE is cacheing images ok. Even if it wasn't, with an 8MB connection, I shouldn't be waiting up to 2 minutes to load a page that is no more than 150kb, and have some images fail to load at all. I have been talking to the host all day & whilst still not getting a proper answer, it has suddenly started behaving itself, so as long as that continues I'm happy. Thanks for sparing the time to help me out. Much appreciated :thumbsup: Link to comment Share on other sites More sharing options...
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