Eoin Murray Posted June 26, 2007 Posted June 26, 2007 Hi, I have a new shop just went live end of last week (www.murraymotorsport.ie) but paypal orders are not processing. I have 2 payment options setup Paypal & check/money order. When paypal is used I get no email to tell me I have a new order and no order is processed. I just get a mail from paypal with the money in the account. So of course I have no idea what the customer has bought. When check/money order is used I also get no mail to tell me I have a new order but when I got to Orders in the admin section I can see the new order. So this is not really a problem. Should the shop send me a mail to let me know about new orders? Any anyone got any fix for my major paypal prob?? Please HELP!!!
Guest Posted June 26, 2007 Posted June 26, 2007 Hi, I have a new shop just went live end of last week (www.murraymotorsport.ie) but paypal orders are not processing. I have 2 payment options setup Paypal & check/money order. When paypal is used I get no email to tell me I have a new order and no order is processed. I just get a mail from paypal with the money in the account. So of course I have no idea what the customer has bought. When check/money order is used I also get no mail to tell me I have a new order but when I got to Orders in the admin section I can see the new order. So this is not really a problem. Should the shop send me a mail to let me know about new orders? Any anyone got any fix for my major paypal prob?? Please HELP!!! A PayPal IPN contrib would help, so would Pending Orders contrib. OSC should send an email called order process. Set it up in admin configuration E-Mail Options and admin configuration My Store Send Extra Order Emails To
awarner20 Posted June 26, 2007 Posted June 26, 2007 Hi, I have a new shop just went live end of last week (www.murraymotorsport.ie) but paypal orders are not processing. I have 2 payment options setup Paypal & check/money order. When paypal is used I get no email to tell me I have a new order and no order is processed. I just get a mail from paypal with the money in the account. So of course I have no idea what the customer has bought. When check/money order is used I also get no mail to tell me I have a new order but when I got to Orders in the admin section I can see the new order. So this is not really a problem. Should the shop send me a mail to let me know about new orders? Any anyone got any fix for my major paypal prob?? Please HELP!!! Install the PayPal IPN contrib as suggested in your other thread. This will prevent this from happening. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos
Eoin Murray Posted June 26, 2007 Author Posted June 26, 2007 Install the PayPal IPN contrib as suggested in your other thread. This will prevent this from happening. Thanks for your help guys
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