Fedex Contribution Problems - Please Help!

[furrychops]

I think I may have posted this topic in the General Support forum by mistake, so if I did, I apologize. This is where I meant to post. Here is my issue:

 

I am nearing the completion of my oscommerce webstore, and am running into one final major snag (as everything else is set up and appears to be working perfectly). That major snag is Shipping.

 

I wanted to start out the store by providing Fed Ex only for shipping, so I installed the fedex_direct_2.06 contribution to my oscommerce webstore. I believe I followed the installation instructions to a "T" and then the configuring options in my admin section I also believe were completed correctly.

 

So here is what is happening. When I get to the part of the checkout where the module is supposed to get the different rate quotes from Fed Ex based on quantity and weight, it is saying this:

 

Federal Express (Total items: 1 pcs. Total weight: 3.5 lbs)

No meter number was obtained, check configuration. Error 5012 : Account number not in database

 

In Debug mode, this is what I get for an error:

Data sent to Fedex for Meter: 0,"211"10,"37410220"4003,"Metropolis"4007,"Metropolis Toys"4008,"154 North Prince Street"4011,"Lancaster"4012,"PA"4013,"17603"4014,"US"4015,"717-572-9961"99,""

Data returned from Fedex for Meter: 0,"311"2,"5012"3,"Account number not in database"99,""

 

Now, for the meter number, the install instructions told me to leave it as "NONE" because a meter number would be obtained the first time a successful rate quote was completed. And I called Fed Ex to make sure the account number I entered into the module was correct, and they said that it was.

 

So, what does the error message mean when it says "Account number not in database"? Did I miss a step somewhere?

 

Also, the Fed Ex representative to whom I spoke told me that I couldn't get rate quotes without a meter number, but supposedly I am being instructed by the contribution to leave that as "NONE."

 

Can you help me, please? This is the final step to getting this webstore up and running, and I am very anxious to resolve the issue, as the client for whom I have been helping try to figure out oscommerce wishes to have it running as soon as possible.

 

THANK YOU VERY MUCH!!

 

Sincerely,

Jeremy Bentley

[Roaddoctor]

I think I may have posted this topic in the General Support forum by mistake, so if I did, I apologize. This is where I meant to post. Here is my issue:

 

I am nearing the completion of my oscommerce webstore, and am running into one final major snag (as everything else is set up and appears to be working perfectly). That major snag is Shipping.

 

I wanted to start out the store by providing Fed Ex only for shipping, so I installed the fedex_direct_2.06 contribution to my oscommerce webstore. I believe I followed the installation instructions to a "T" and then the configuring options in my admin section I also believe were completed correctly.

 

So here is what is happening. When I get to the part of the checkout where the module is supposed to get the different rate quotes from Fed Ex based on quantity and weight, it is saying this:

 

Federal Express (Total items: 1 pcs. Total weight: 3.5 lbs)

No meter number was obtained, check configuration. Error 5012 : Account number not in database

 

In Debug mode, this is what I get for an error:

Data sent to Fedex for Meter: 0,"211"10,"37410220"4003,"Metropolis"4007,"Metropolis Toys"4008,"154 North Prince Street"4011,"Lancaster"4012,"PA"4013,"17603"4014,"US"4015,"717-572-9961"99,""

Data returned from Fedex for Meter: 0,"311"2,"5012"3,"Account number not in database"99,""

 

Now, for the meter number, the install instructions told me to leave it as "NONE" because a meter number would be obtained the first time a successful rate quote was completed. And I called Fed Ex to make sure the account number I entered into the module was correct, and they said that it was.

 

So, what does the error message mean when it says "Account number not in database"? Did I miss a step somewhere?

 

Also, the Fed Ex representative to whom I spoke told me that I couldn't get rate quotes without a meter number, but supposedly I am being instructed by the contribution to leave that as "NONE."

 

Can you help me, please? This is the final step to getting this webstore up and running, and I am very anxious to resolve the issue, as the client for whom I have been helping try to figure out oscommerce wishes to have it running as soon as possible.

 

THANK YOU VERY MUCH!!

 

Sincerely,

Jeremy Bentley

 

Looks like you have installed everything properly. Leave meter to NONE, it will be automatically obtained once your account with FedEx is authorized to access the API.

 

Contact your FedEx Rep and tell them you need your account enabled to pull quotes. That is where your issue is.

 

 

post future questions here please: http://www.oscommerce.com/forums/index.php?showtopic=238898