Ninalune Posted June 19, 2007 Share Posted June 19, 2007 I use PayPal Standard. I placed and order myself yesterday - everything works. Today a real customer came and, whatever happened during his checkout, his order is not in OSC database. I got PayPal message about the order, and so did he (I suppose). But it never made its way into the database. Where could it go wrong? How can I add him manually? Thanks! Link to comment Share on other sites More sharing options...
Ninalune Posted June 19, 2007 Author Share Posted June 19, 2007 Could it be because he didn't return to our website from PayPal? At what moment does OSC become "aware" of a new order? Link to comment Share on other sites More sharing options...
awarner20 Posted June 19, 2007 Share Posted June 19, 2007 Could it be because he didn't return to our website from PayPal? At what moment does OSC become "aware" of a new order? Yes, that's exactly what has happened:) See this thread http://www.oscommerce.com/forums/index.php?sho...=266264&hl= Follow this advice and you'll be happy... The oscommerce teams paypal ipn is simple to install (no files to change just upload a couple of new files and one directory) and fixes this problem. The order automatically updates to the correct status so you don't have to verify each transaction if you don't want to. Give it a go, you won't be disappointed. http://www.oscommerce.com/community/contributions,2679 Just follow the directions in the contrib and you should be fine:) We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Ninalune Posted June 19, 2007 Author Share Posted June 19, 2007 Thanks! I just now got through the order routine and on to PayPal page. Looked into Admin area and under My Account - the order is there! (even though not actually paid for yet). But what do I do about that one customer? Can I manually add his order and shoot him an email? I wish I could do it through Admin panel, but I don't see how. I guess I need to go to the database. :huh: Link to comment Share on other sites More sharing options...
awarner20 Posted June 19, 2007 Share Posted June 19, 2007 Thanks! I just now got through the order routine and on to PayPal page. Looked into Admin area and under My Account - the order is there! (even though not actually paid for yet). But what do I do about that one customer? Can I manually add his order and shoot him an email? I wish I could do it through Admin panel, but I don't see how. I guess I need to go to the database. :huh: Do you have his order details? Products he ordered and also the shipping method? If so, you can manually enter his order under your billing address (use his shipping). To acheive this without having to pay for it, you could activate the check/money order module, use that when you order, then de-activate it again after your done. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
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