Need Help!

[righteousmoves]

I need help fast! I just finished my site, ran a test purchase. Everything worked great. I sent out a mass email announcing my Grand Opening. I got my first order, received payment, but the order didn't post in osCommerce control panel. Don't know what to do. Is something wrong with my set-up, did my customer not finish a step? HELP PLEASE!!

 

If it helps my site is`: www.RighteousMoves.com

 

Thanks in advance!

Crystal :)

[Nullachtfuffzehn]

What payment method did your customer use?

[righteousmoves]

Paypal.

[Guest]

The default paypal module did that to me also. Then i switched to paypal IPN and no more problems. Log into your paypal too see if the order details where passed too it so you can at least see what they ordered and mail it out to them. If not you can check your prices in your shop and hope its a unique price so you can sort it out that way. Worst comes to worse get there contact info from paypal and ask them.

[tamsiewest]

The default paypal module did that to me also. Then i switched to paypal IPN and no more problems. Log into your paypal too see if the order details where passed too it so you can at least see what they ordered and mail it out to them. If not you can check your prices in your shop and hope its a unique price so you can sort it out that way. Worst comes to worse get there contact info from paypal and ask them.

 

IPN looks time intensive, since you have to verify each transaction. I have had the same problem with the PayPal module, and I am desparate to get it fixed before orders start flooding in. Anybody out there have a solution within osCommerce?

[deansyme]

I am having the same problem too as is my mate....i did what someone suggested and searched previous posts about this issue, but being new to all this i didnt understand what they were saying....surley there must be a simple way round this

[♥14steve14]

The easiest way to get order listed on oscommerce whilst using the paypal module is to correctly set up your paypal account. Unless paypal redirects customers back to yout site the orders will not show.

 

You need to login to your paypal account and find a section that allows you to set up a redirect once the transaction is complete. You need to enter the full url of your checkout sucess page.

 

Onced logged on to your account navigate to profile. In the right hand column go down to websire payment preferences. Complete the options and remember to turn on auto return.

 

That if i am not mistaken will get it sorted for tyou.

[Jack_mcs]

The problem is that the customer is only directed back to the site if they click on the button on paypal's site. If the customer decides to go elsewhere, or to just close the browser, the order is lost. The correct fix is to install the paypal ipn contribution.

 

Jack

[rrrhythm]

I need help fast! I just finished my site, ran a test purchase. Everything worked great. I sent out a mass email announcing my Grand Opening. I got my first order, received payment, but the order didn't post in osCommerce control panel. Don't know what to do. Is something wrong with my set-up, did my customer not finish a step? HELP PLEASE!!

 

If it helps my site is`: www.RighteousMoves.com

 

Thanks in advance!

Crystal :)

 

back up first!

 

my fix was to put a warning up with the paypal module that tells the customer that they need to return to the site.

 

in catalog/includes/languages/english/modules/payment/paypal.php

 

find:

 

  define('MODULE_PAYMENT_PAYPAL_TEXT_DESCRIPTION', 'PayPal');

 

replace with:

  define('MODULE_PAYMENT_PAYPAL_TEXT_DESCRIPTION', '<div class="messageStackWarning"><b>Attention PayPal Users:</b><ul><li> Clicking "Confirm Order" will take you to PayPal\'s site where you can pay for your purchase (with or without having a PayPal account).  </li><li>After paying at PayPal, <b>you  must click "Return to Merchant" </b>to complete your transaction with YOUR STORE NAME.  </li><li>Failure to do so will mean you get charged by PayPal, but I won\'t have any record of your order.</li></ul></div>');

 

YMMV (your milage may vary), i.e. you might have to troubleshoot that a bit to get it to work.

 

rj

[awarner20]

I have much experience with your problem and have used all the workarounds listed here in my stores. My advice is to use the PayPal IPN contrib. It is by far the best method to solve this issue. If you're not experienced with installing contributions, PM me and I can help.

 

And I will second the backup advice. Before installing any contribution, backup, backup, backup. Backups have saved me many times;)

[go2pub]

The oscommerce teams paypal ipn is simple to install (no files to change just upload a couple of new files and one directory) and fixes this problem. The order automatically updates to the correct status so you don't have to verify each transaction if you don't want to.

 

Give it a go, you won't be disappointed.

 

http://www.oscommerce.com/community/contributions,2679

[righteousmoves]

Thanks for the advice. What a great community. I'll give the Paypal IPN contribution a try, and let you know how it goes. Best of luck to the others with the same problem. I'd love to hear what method you try to solve the problem, and most importantly, if it works!

 

blessings - Crystal

[awarner20]

Thanks for the advice. What a great community. I'll give the Paypal IPN contribution a try, and let you know how it goes. Best of luck to the others with the same problem. I'd love to hear what method you try to solve the problem, and most importantly, if it works!

 

blessings - Crystal

 

Hi Crystal,

 

I was just going through all my threads and wondered if you were able to get the PayPal IPN installed and working? Others searching this in the future would be glad to know the results;)

 

Adam