Wizzysworld Posted June 14, 2007 Share Posted June 14, 2007 Hi, Had a friend test the payment/order system out and no orders apear in the orders/admin section. also on Paypal it lists as payment for 1 item but does not tell us which item. any ideas? Very new to this (1 week) found the adding of products etc ok. Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 Hi,Had a friend test the payment/order system out and no orders apear in the orders/admin section. also on Paypal it lists as payment for 1 item but does not tell us which item. any ideas? Very new to this (1 week) found the adding of products etc ok. Hey Wizzy, This is a common problem with the standard PayPal module included with osC. Basically, the products in the cart are not added to your osC database until the customer hits the "Return to Merchant" button after making the payment at PayPal. If they do not hit that button, you will receive notice of payment from PayPal, but you will not receive the actual order in your osC Admin area. I speak from first hand experience;) There are a couple work-arounds, but the best so far is the PayPal IPN module. This basically puts the order in your database BEFORE the customer makes a payment. It puts it in a kind of "order holding area" in your Admin. Once the user finishes payment at PayPal, your order details are updated in your cart to the normal "Pending" status. The contrib is here and is one of the easier ones to install. The one to install is by Terra, dated Jan. 14, 2007 (for my needs anyway) I highly recommend reading through the install directions a couple times before installing, and if you use GoDaddy as your host (like I do), pay attention to the special instructions for GoDaddy. ...and always remember...BACKUP, BACKUP, BACKUP....before installing any contributions! I have really screwed things up while installing various contribs, but my backups have saved me! We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
aznkpride0922 Posted June 15, 2007 Share Posted June 15, 2007 Hey Wizzy, This is a common problem with the standard PayPal module included with osC. Basically, the products in the cart are not added to your osC database until the customer hits the "Return to Merchant" button after making the payment at PayPal. If they do not hit that button, you will receive notice of payment from PayPal, but you will not receive the actual order in your osC Admin area. I speak from first hand experience;) There are a couple work-arounds, but the best so far is the PayPal IPN module. This basically puts the order in your database BEFORE the customer makes a payment. It puts it in a kind of "order holding area" in your Admin. Once the user finishes payment at PayPal, your order details are updated in your cart to the normal "Pending" status. The contrib is here and is one of the easier ones to install. The one to install is by Terra, dated Jan. 14, 2007 (for my needs anyway) I highly recommend reading through the install directions a couple times before installing, and if you use GoDaddy as your host (like I do), pay attention to the special instructions for GoDaddy. ...and always remember...BACKUP, BACKUP, BACKUP....before installing any contributions! I have really screwed things up while installing various contribs, but my backups have saved me! wow. very nice tip. :thumbsup: I was gonna use the standard paypal module and was gonna test it soon haha... you have saved me in advance. Thx. Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 wow. very nice tip. :thumbsup: I was gonna use the standard paypal module and was gonna test it soon haha... you have saved me in advance. Thx. You're welcome, glad I could help:) We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 Copy the files in the directory structure set in the contribution download file to your osCommerce installation directory inc. the new /ext/ folder. What folder? My folders start with /web/shop/??? Where do I go from here? where do I put the downloaded catalog file? Many thanks Again. A Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 Copy the files in the directory structure set in the contribution download file to your osCommerce installation directory inc. the new /ext/ folder. What folder? My folders start with /web/shop/??? Where do I go from here? where do I put the downloaded catalog file? Many thanks Again. A If you don't have the /ext/ folder in your directory (and you probably don't), you just create that folder on your server by uploading the /ext/ folder and it's contents. If your osC install is in the directory called /shop/, then the ext folder would go here... /web/shop/ext/..... We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 Hi, I was told to delete the install file?? keith If you don't have the /ext/ folder in your directory (and you probably don't), you just create that folder on your server by uploading the /ext/ folder and it's contents. If your osC install is in the directory called /shop/, then the ext folder would go here... /web/shop/ext/..... Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 Hi,I was told to delete the install file?? keith I'm sorry, I don't know what you mean by your statement above. What install file are you referring to and who (or where) were you told to delete it? If I remember correctly the PayPal IPN directions say nothing of deleting any files. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 I have uploaded the ext file and the includes file that comes with it to /web/shop/ext/ Gone into the admin payments and installed the paypal. Paypal still seems to be the same. Keith I'm sorry, I don't know what you mean by your statement above. What install file are you referring to and who (or where) were you told to delete it? If I remember correctly the PayPal IPN directions say nothing of deleting any files. Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 I have uploaded the ext file and the includes file that comes with it to /web/shop/ext/Gone into the admin payments and installed the paypal. Paypal still seems to be the same. Keith When you say "Paypal still seems to be the same.", does this mean that it's the same during the checkout process, because that's how it should be. In your Admin, have you removed the PayPal module and then installed the PayPal IPN module? If both are installed and both have the same number specified in "sort order" under admin->modules-->payment, then they will overwrite each other. You should only have the PayPal IPN installed. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 Adam, You are a star! It does work, many thanks. Do you know why when you enter a product discription it will not show any page breaks or bold letters. Thanks again Amanda & keith Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 Hi Adam, It does not work if you dont click the back to merchant button, What have I done wrong? Keith Link to comment Share on other sites More sharing options...
awarner20 Posted June 15, 2007 Share Posted June 15, 2007 Adam,You are a star! It does work, many thanks. Great! Glad I could help:) Do you know why when you enter a product discription it will not show any page breaks or bold letters. It seems that I had read about this before. If you search the forums for "html not working product descriptions" or something similar, you should find the answer. Please know that the osC forums can sometimes be a real pain to search because of the 3 character minumum for search terms and also the amount of results returned in staggering sometimes. I find what I'm looking for much faster using this search... http://www.google.com/coop/cse?cx=00300753...7%3Ajvxmluytiam This is a osC/Google co-op search. Bookmark this link and you will find what you need faster:) I will look into your issue also and see what I can find for you. p.s. PM me if you can with a link to your store, I'm curious. We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos Link to comment Share on other sites More sharing options...
Wizzysworld Posted June 15, 2007 Author Share Posted June 15, 2007 Hi Adam, Sent you mail. Keith Link to comment Share on other sites More sharing options...
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