X-Factor Posted May 26, 2007 Share Posted May 26, 2007 I installed paypal as a payment module. A couple of customers already placed orders, but their shopping carts have NOT been emptied after their payment went through with paypal so basically their order is not finalized at my OSC cart... so I don't know what to send them because their orders aren't listed anywhere! What do I do??? Please help! Thanks! Link to comment Share on other sites More sharing options...
mtechama Posted May 26, 2007 Share Posted May 26, 2007 I installed paypal as a payment module. A couple of customers already placed orders, but their shopping carts have NOT been emptied after their payment went through with paypal so basically their order is not finalized at my OSC cart... so I don't know what to send them because their orders aren't listed anywhere! What do I do??? Please help! Thanks! Ok, did you make sure that your paypal.com do a page return after a payment has been made. What I mean is after they made there payment did paypal.com direct them to this http://www.yoursite.com/catalog/checkout_success.php if not that is why there shopping cart was not emptied. Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
madcrazygirl Posted May 26, 2007 Share Posted May 26, 2007 Search and you will find lots regarding this common problem. A solution is installing the Paypal IPN contribution....... Link to comment Share on other sites More sharing options...
X-Factor Posted May 26, 2007 Author Share Posted May 26, 2007 Thank you for the quick reply, I just tried placing an order myself. Basically, as soon as the customer presses "Confirm" order, they go directly to paypal to fill out their payment info, but when they confirm their order with paypal, it never actually sends them back to MY website, although they do have the option to "Return to mybusinessname" when their order is complete, but that just sends them to my home page without ever going to the checkout_success page... is this something I should sort out with paypal people then??? Link to comment Share on other sites More sharing options...
X-Factor Posted May 26, 2007 Author Share Posted May 26, 2007 madcrazygirl, Thanks to you too, I was so stupefied about this problem that I didn't bother looking for related issues ont he forum, I'll go install that contribution right now then... Thanks a ton! Link to comment Share on other sites More sharing options...
madcrazygirl Posted May 26, 2007 Share Posted May 26, 2007 so I don't know what to send them because their orders aren't listed anywhere! What do I do??? Please help! Thanks! Regarding this, install the Master Password contribution and then you can look in the customers basket and send them their order :thumbsup: Link to comment Share on other sites More sharing options...
X-Factor Posted May 26, 2007 Author Share Posted May 26, 2007 Regarding this, install the Master Password contribution and then you can look in the customers basket and send them their order Good call on that, thank you ;-) Link to comment Share on other sites More sharing options...
mtechama Posted May 26, 2007 Share Posted May 26, 2007 madcrazygirl,Thanks to you too, I was so stupefied about this problem that I didn't bother looking for related issues ont he forum, I'll go install that contribution right now then... Thanks a ton! dimitry, 1. go to http://www.paypal.com 2. login in your paypal account. 3. Click on profile. 4. Click on Website Payment Preferences 5. Turn on Auto Return 6. in the Return URL enter this: http://www.yoursite.com/catalog/checkout_success.php 7. Save your setting then you should set to go. Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
X-Factor Posted May 26, 2007 Author Share Posted May 26, 2007 Thank you Wade, that seems to work better. However, it appears that the return is not exactly "auto" as paypal states, as OSC only records the order if the customer CHOOSES to click that little "Return to Merchant" link at the bottom of the paypal confirmation screen. I guess I'll play around with some of those IPN contributions anyway to see if I can actually make pp send my customers back to my site automatically... Link to comment Share on other sites More sharing options...
madcrazygirl Posted May 26, 2007 Share Posted May 26, 2007 Thank you Wade, that seems to work better. However, it appears that the return is not exactly "auto" as paypal states, as OSC only records the order if the customer CHOOSES to click that little "Return to Merchant" link at the bottom of the paypal confirmation screen. I guess I'll play around with some of those IPN contributions anyway to see if I can actually make pp send my customers back to my site automatically... This is why I suggested the IPN...... Yes standard Paypal module will work if set up correctly and IF customers press return to merchant but as you have seen they often don't. IPN provides a solution to this by posting the order to admin before the customer goes to Paypal so you have the order. Link to comment Share on other sites More sharing options...
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