Authorize.net Need Help Badly!

[shellyky]

I've ran this OSC cart for a year, and now all of a sudden authorize.net is charging people 2 and 3 times for orders. i've not changed anything. some customers report they get errors (but no one can tell me the error) authorize.net tells me "we only charge what your cart sends us". So that is about useless information.

 

i'm at my wits end, can anyone please help me? even if you just login to your authorize.net and relay me your AVS settings, i've checked so many things to try to get it to decline duplicates its not even funny. You'd think there'd be a "Decline Duplicates" checkbox. I know my linkpoint has that feature.

 

im desperate.

[dynamoeffects]

The quickest solution would be to set the payment method to Authorization and just cancel the duplicate authorizations. I'd do that before searching for the real solution.

[shellyky]

ok thanks alot - i looked in OSC admin and in Authorize.net admin, i dont see a place to do that (only for virtual terminal do i see authorize only).

 

Is there any short direction you could give me for that?

Edited May 28, 2007 by shellyky

[shellyky]

according to authorize.net they dont have the option to do that, i have to do it in the cart.......

LOL....ugh. it's no where in the cart.