bluebell Posted May 15, 2007 Share Posted May 15, 2007 Hi, I had tested it out before the shopping cart went online and everything seemed to work fine but now when the customer checks out this message is shown on the checkout_process.php the order is actually being processed can someone please help me out .... this is the error being displayed 2006 - MySQL server has gone away delete from customers_basket where customers_id = '15' [TEP STOP] 2006 - MySQL server has gone away select count(*) as total from sessions where sesskey = 'c152be9a28952ba1d0e45d195bd96cc7' [TEP STOP] Warning: Unknown(): A session is active. You cannot change the session module's ini settings at this time. in Unknown on line 0 help would be greatly appreciated .... I really don`t know how to fix this thanks Lina Quote Link to comment Share on other sites More sharing options...
xingqiyi Posted May 16, 2007 Share Posted May 16, 2007 We are seeing an identical problem on a site hosted by NetFirms. I will post any information I have when this is resolved. Who is hosting your site? Quote Link to comment Share on other sites More sharing options...
xingqiyi Posted May 17, 2007 Share Posted May 17, 2007 For us, the problem was resolved by our internet service provider. I suspect it was a MySQL configuration issue since the MySQL server can disconnect if query results are too large. Quote Link to comment Share on other sites More sharing options...
bluebell Posted May 17, 2007 Author Share Posted May 17, 2007 We are seeing an identical problem on a site hosted by NetFirms.I will post any information I have when this is resolved. Who is hosting your site? Hi Thanks for the reply ... the site is being hosted by netfirms.. I have contacted their customer service... hope this gets resolved thanks Quote Link to comment Share on other sites More sharing options...
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