jond Posted May 14, 2007 Share Posted May 14, 2007 Hi, I have an oscommerce site at www.tools4flooring.com A few customers, one using an apple (not sure which browser) have stated they are unable to add to our shopping cart. I thought i had all bases covered. We use Ajax shopping cart to add the items via Javascript. However, when javascript is disabled, it adds the products the old fashioned way - I had tested and confirmed this. We use cookies, but when disabled, it uses a session. I have tested and confirmed this. I have also tested various levels of security in Internet Explorer, and can not reproduce? Can someone with a Mac try to add prdoucts to our cart? Or any insight into what could be causing the problem would be appreciated? Maybe an issue with Vista or a certain browser..? Link to comment Share on other sites More sharing options...
usernamenone Posted May 15, 2007 Share Posted May 15, 2007 oscommerce uses sessions and not cookies. Make the adjustments in admin to allow sessions and not cookies. Link to comment Share on other sites More sharing options...
♥Vger Posted May 15, 2007 Share Posted May 15, 2007 It's more likely that the customers with problems have AOL as their ISP. AOL can't follow a session trail to save its life. Vger Link to comment Share on other sites More sharing options...
jond Posted May 16, 2007 Author Share Posted May 16, 2007 It's more likely that the customers with problems have AOL as their ISP. AOL can't follow a session trail to save its life. Vger Thanks vger! ill have to look into this. Yeah, i already have sessions enabled, if the user has cookies disabled and it works fine in IE. I guess the few customers who are losing cart contents A. have cookies disabled, forcing a session to be apended to the URL B. are using AOL, which is not good with sessions. my site is www.tools4flooring.com - could someone with AOL confirm this? tahnks! Link to comment Share on other sites More sharing options...
PvC Posted May 17, 2007 Share Posted May 17, 2007 It's more likely that the customers with problems have AOL as their ISP. AOL can't follow a session trail to save its life. Vger I have a shop in Holland (no AOL) and have experienced some of the same problems with customers that CAN register, but CANNOT login. From what I know now, this is a problem with MAC users, but I have not found the source...I'm am experimenting with the session settings right now. Link to comment Share on other sites More sharing options...
jond Posted May 21, 2007 Author Share Posted May 21, 2007 I have a shop in Holland (no AOL) and have experienced some of the same problems with customers that CAN register, but CANNOT login. From what I know now, this is a problem with MAC users, but I have not found the source...I'm am experimenting with the session settings right now. thanks pvc, i think we're on the right track... mac users sounds like a definite possiblity. yeah, were having registered customers unable to login, add to cart, etc. but i am unable to replicate this on any pc with different browsers.. let me know what you find out. thaks Link to comment Share on other sites More sharing options...
jond Posted May 21, 2007 Author Share Posted May 21, 2007 A-HA! there is an issue with oscommerce and macs! a customer had 2 computers, tried to order on a mac with safari browser, and could not add to cart. on a pc, with IE the customer was able to order. so, there is an issue with adding to cart on a mac. definately if they have safari? anyone know anything more? solution? Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.