Authorize.net orders declined showing up in orders total count in admin

[corvettepartscatalog]

I have my authorize.net settings set to AVS (address verification) and whenever a customer tries to place an order on our site that has entered the wrong address when they signed up for an account with us the order they try to place is declined with authorize.net. However each time the customer tries to place an order that is declined the order totals are getting counted in the admin section. When I log into the admin I see there are orders waiting and no orders are in the admin/orders.php page. I would like to know how to correct the order total in the admin/index.php page to stop counting the declined orders. Any help is appreciated. Thanks, Dino

[Guest]

I have my authorize.net settings set to AVS (address verification) and whenever a customer tries to place an order on our site that has entered the wrong address when they signed up for an account with us the order they try to place is declined with authorize.net. However each time the customer tries to place an order that is declined the order totals are getting counted in the admin section. When I log into the admin I see there are orders waiting and no orders are in the admin/orders.php page. I would like to know how to correct the order total in the admin/index.php page to stop counting the declined orders. Any help is appreciated. Thanks, Dino

you must have some custom code that pre-logs orders. By default orders are only logged during the checkout_process script and only if the payment gateway module returns a successful transaction. So either the particular authorizenet module has some pre-logging mechanism or you have some other code that does it.

[corvettepartscatalog]

you must have some custom code that pre-logs orders. By default orders are only logged during the checkout_process script and only if the payment gateway module returns a successful transaction. So either the particular authorizenet module has some pre-logging mechanism or you have some other code that does it.

 

Thanks for the reply. I am using the authorize.net contribution with no mods to the site. I will check the mod to see if there is any pre logging. Much thanks again for some direction. Dino