Philip79 Posted May 9, 2007 Share Posted May 9, 2007 I am experiencing a problem where a customer has placed an order, which was confirmed as he mailed the order confirmation page to me with his payment, but the order was not written to the orders database. I have received other customer orders that paid either with the generic Credit Card or the PayPal IPN payment modules that did write to the database. I didn't know the order was placed until I received the payment and order confirmation page from the customer. I would appreciate any suggestions or if there is a know error and fix for this problem. Thanks. Philip Quote Link to comment Share on other sites More sharing options...
Philip79 Posted May 12, 2007 Author Share Posted May 12, 2007 I am experiencing a problem where a customer has placed an order, which was confirmed as he mailed the order confirmation page to me with his payment, but the order was not written to the orders database. I have received other customer orders that paid either with the generic Credit Card or the PayPal IPN payment modules that did write to the database. I didn't know the order was placed until I received the payment and order confirmation page from the customer. I would appreciate any suggestions or if there is a know error and fix for this problem. Thanks. Philip The problem is resolved. It was apparently related to file permissions that had become messed up by the hosting service. :thumbsup: Quote Link to comment Share on other sites More sharing options...
antilles20 Posted May 25, 2007 Share Posted May 25, 2007 The problem is resolved. It was apparently related to file permissions that had become messed up by the hosting service. :thumbsup: Could you be more specific? Permissions where (which files/directories), and what did you have to set them to? Quote Link to comment Share on other sites More sharing options...
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