imusic Posted May 2, 2007 Share Posted May 2, 2007 Having spent about three days trying to find an answer to a problem experienced by many osc users I have come to the conclusion that no one has a blood y clue how to resolve this...so if anyone reads this and can then i would put you on a level with god. I sell digital downloads (music). When a customer purchases a song without creating an account the payment process is handled smoothly..they get to checkout_success and text which says 'download your product here and a box with the song. expiry date and remaining downloads...but no bloody link to download... I am sure it must be a simple solution but no one is coming up with it....please help and stop my cutomers coming back and complaining and me having to physically email the song to them... I await with baited breath...if anyone needs a screenshop i can email it to them Link to comment Share on other sites More sharing options...
luckyhuckster Posted May 2, 2007 Share Posted May 2, 2007 Having spent about three days trying to find an answer to a problem experienced by many osc users I have come to the conclusion that no one has a blood y clue how to resolve this...so if anyone reads this and can then i would put you on a level with god. I sell digital downloads (music). When a customer purchases a song without creating an account the payment process is handled smoothly..they get to checkout_success and text which says 'download your product here and a box with the song. expiry date and remaining downloads...but no bloody link to download... I am sure it must be a simple solution but no one is coming up with it....please help and stop my cutomers coming back and complaining and me having to physically email the song to them... I await with baited breath...if anyone needs a screenshop i can email it to them I usually get this problem if I forget to actually associate the filename with the product (or if I get the product code in the filename wrong, so the store is looking for the wrong file). I'm assuming you have the files uploaded in the downlods directory, have the permissions set correctly, and have set the product attributes for each product to link the products to the files? Link to comment Share on other sites More sharing options...
imusic Posted May 4, 2007 Author Share Posted May 4, 2007 All permissions are set correctly and product attributes for each product link the products to files. All customers who have accounts get the links when they log in it's the customers who purchase without account where the problem is...they get to checkout success and the page says they can now download (5x) but no clickable link. I have read loads of posts with this problem but no soloution I usually get this problem if I forget to actually associate the filename with the product (or if I get the product code in the filename wrong, so the store is looking for the wrong file). I'm assuming you have the files uploaded in the downlods directory, have the permissions set correctly, and have set the product attributes for each product to link the products to the files? Link to comment Share on other sites More sharing options...
Guest Posted May 4, 2007 Share Posted May 4, 2007 All permissions are set correctly and product attributes for each product link the products to files. All customers who have accounts get the links when they log in it's the customers who purchase without account where the problem is...they get to checkout success and the page says they can now download (5x) but no clickable link. I have read loads of posts with this problem but no soloution Don't allow customers to buy without an account. Link to comment Share on other sites More sharing options...
spax Posted May 4, 2007 Share Posted May 4, 2007 Have you tried something like this: http://www.oscommerce.com/community/contributions,4868 I haven't played with a download shop yet so I don't know how it works. You could set up a dev site to try it. There are other Download Controllers if that one doesn't work for you, try them all, one must do what you need. :) Link to comment Share on other sites More sharing options...
Guest Posted May 5, 2007 Share Posted May 5, 2007 Having spent about three days trying to find an answer to a problem experienced by many osc users I have come to the conclusion that no one has a blood y clue how to resolve this...so if anyone reads this and can then i would put you on a level with god. I sell digital downloads (music). When a customer purchases a song without creating an account the payment process is handled smoothly..they get to checkout_success and text which says 'download your product here and a box with the song. expiry date and remaining downloads...but no bloody link to download... I am sure it must be a simple solution but no one is coming up with it....please help and stop my cutomers coming back and complaining and me having to physically email the song to them... I await with baited breath...if anyone needs a screenshop i can email it to them Have you posted the problem in the PWA support thread? What versin are you using? Link to comment Share on other sites More sharing options...
bkellum Posted May 5, 2007 Share Posted May 5, 2007 Having spent about three days trying to find an answer to a problem experienced by many osc users I have come to the conclusion that no one has a blood y clue how to resolve this...so if anyone reads this and can then i would put you on a level with god. I sell digital downloads (music). When a customer purchases a song without creating an account the payment process is handled smoothly..they get to checkout_success and text which says 'download your product here and a box with the song. expiry date and remaining downloads...but no bloody link to download... I am sure it must be a simple solution but no one is coming up with it....please help and stop my cutomers coming back and complaining and me having to physically email the song to them... I await with baited breath...if anyone needs a screenshop i can email it to them You may find the following thread of interest: http://www.oscommerce.com/forums/index.php?sho...mp;#entry968212 http://www.oscommerce.com/forums/index.php?s=&...st&p=968212 Bill Kellum Sounds Good Productions STS Tutorials & more: STSv4.6, STS Add-ons (STS Power Pack), STS V4 Forum STS Forum FREE TEMPLATE Link to comment Share on other sites More sharing options...
imusic Posted May 5, 2007 Author Share Posted May 5, 2007 Thanks but I have done this and still can''t get the link You may find the following thread of interest:http://www.oscommerce.com/forums/index.php?sho...mp;#entry968212 http://www.oscommerce.com/forums/index.php?s=&...st&p=968212 Link to comment Share on other sites More sharing options...
bkellum Posted May 5, 2007 Share Posted May 5, 2007 Thanks but I have done this and still can''t get the linkRussel, I would suggest you do it again. I'm not being sarcastic, its just that you may have overlooked something or took a short cut somewhere and that is causing your problem. I have seen some have to actually remove thier downloadable product and then redo everything exactly the same way and just like voodoo, it works. Without knowing everything that you tried, and in what steps you tried them, I can't really tell you exactly what is causing your problem. All I can say is that it works. I get several downloads a day from my shop with no issues at all. At first I had the same issues that you are experiencing with the link not showing up. I did everything that I posted in my thread to make it work and the same steps have helped many others. Hope you get it working soon, Bill Kellum Sounds Good Productions STS Tutorials & more: STSv4.6, STS Add-ons (STS Power Pack), STS V4 Forum STS Forum FREE TEMPLATE Link to comment Share on other sites More sharing options...
imusic Posted May 5, 2007 Author Share Posted May 5, 2007 Bill Thanks I will try that again...do you also offer sales to non customers i.e. they do not have to create an account...if possible could I email you the steps I have taken..it's just this is now doing my head in... Thanks Russell imusiclabel.com Link to comment Share on other sites More sharing options...
bkellum Posted May 5, 2007 Share Posted May 5, 2007 Bill Thanks I will try that again...do you also offer sales to non customers i.e. they do not have to create an account...if possible could I email you the steps I have taken..it's just this is now doing my head in... Thanks Russell imusiclabel.com Sure, you can find send me an email through my profile or just use the dropdown under my screename to the left. Bill Kellum Sounds Good Productions STS Tutorials & more: STSv4.6, STS Add-ons (STS Power Pack), STS V4 Forum STS Forum FREE TEMPLATE Link to comment Share on other sites More sharing options...
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