Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

No Order Process Notifications


sgbill

Recommended Posts

I have been having this problem since I've had my new website 6 months ago, where I get payment notices (Paypal, without which I would ever know I had an order) but no details of the order. This happens about 1 in 3 orders, lately about every other order. I end up having to ask the customer what they ordered. I show customer registration information, but the order section is blank. I put in the configuration to receive "extra order notifications", and I still receive nothing. When I do get emails I think it is the "extra order" email and not the real one. Customers have sent me emails showing their order confirmation and it looks like the shopping cart so I know I'm not getting that. So, they get it and I never get the real one, and sometimes I get the extra order one.

 

If the solution is that complicated, I'd rather pay someone to set up a different shopping cart than to debug this thing for $300.00, which is what I was quoted.

 

Thanks in advance, I hope,

 

Sam

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...