Help! - Emails not going to Hotmail accounts..

[Believeinfairies]

Hello!

 

Apologies - I know there has been a wealth of posts around email but I have been digging around and cannot find an answer to my issue.

 

I have an osCommerce site running on a shared virtual Linux server and am using the SENDMAIL option for emails. The site has been running for a few months now.

 

We have an issue in that some of our customers are not recieving emails - and it seems to be only on Hotmail accounts - I have tried several different email addresses all work apart from emails to my Hotmail account ?!?!??!!

 

Help please !!!!!

 

Malcol Chapman

 

BIF.

[Believeinfairies]

bump

 

Sorry I have been wracking my brain on this all night - it seems a wider issue with SENDMAIL itself and how mail is sent, I am struggling because there seems to be so much information on this and I am struggling wading through this.

 

Please h e l p !

 

:blink:

[mrcold213]

I have seen this error before my suggestion is try outputing the email to a textfile before sending it see if you find any "\r\n"s in there, if so replace them with "\n" and try sending again.

[Believeinfairies]

I have seen this error before my suggestion is try outputing the email to a textfile before sending it see if you find any "\r\n"s in there, if so replace them with "\n" and try sending again.

 

Ok - Ermm forgive my lack of PHP knowledge but whats the best way to do this? - I have currently got classes\email.php up on the ramp at the moment!!

 

Thanks,

 

Malcolm.

[Believeinfairies]

Right - I am giving up for tonight, I suspect it is an ISP issue from what I have read - possibly SPF related as I don't have an SPF record ?!??! :blink:

 

This is a rejection note from my ISP (I think Easily might have Marvin working behind the scenes!) ;

 

Hi. This is the qmail-send program at customersites9.easily.co.uk.

I'm afraid I wasn't able to deliver your message to the following addresses.

This is a permanent error; I've given up. Sorry it didn't work out.

 

<*** *** <at> hotmail dot com>:

Connected to 65.54.244.72 but sender was rejected.

Remote host said: 550 Your e-mail was rejected for policy reasons on this gateway.

Reasons for rejection may be related to content such as obscene language, graphics,

or spam-like characteristics (or) other reputation problems. For sender

troubleshooting information, please go to http://postmaster.msn.com. Please note:

if you are an end-user please contact your E-mail/Internet Service Provider for

assistance.

 

--- Below this line is a copy of the message.

 

Return-Path: <**** <at> Believeinfairies dot co dot uk>

Received: (qmail 12823 invoked by uid 48); 24 Apr 2007 22:23:39 -0000

Date: 24 Apr 2007 22:23:39 -0000

Message-ID: <20070424222339.12822.qmail <at> customersites9 dot easily dot co dot uk>

To: "Malcolm Chapman" <*** *** <at> hotmail dot com>

Subject: Test again

From: Believe in fairies <**** Believeinfairies dot co dot uk>

MIME-Version: 1.0

X-Mailer: osCommerce

Content-Type: text/plain; charset="iso-8859-1"

Content-Transfer-Encoding: 7bit

 

 

Will this work?

 

*End of Message*

 

I have seen a lot of gumph about this and my brain is frazzled - If there is any genious out there who has solved this I will be eternally grateful for some help

 

BIF - tired, confused, slightly scared and needing his bed! :unsure:

[Believeinfairies]

bump

 

Sorry - are there any SPF geniuses out there?

 

I believe I need my ISP to add the following SPF record;

 

www.believeinfairies.co.uk. IN TXT "v=spf1 a ptr ~all"

 

Can someone please tell me if my voice is sounding muffled and I should stand up when talking? :unsure:

 

Thanks,

 

BIF.

[freakystreak]

bump

 

Sorry - are there any SPF geniuses out there?

 

I believe I need my ISP to add the following SPF record;

 

www.believeinfairies.co.uk. IN TXT "v=spf1 a ptr ~all"

 

Can someone please tell me if my voice is sounding muffled and I should stand up when talking? :unsure:

 

Thanks,

 

BIF.

 

I am having the same problem with my site. After some investigation it appears that Hotmail have updated their email filters and this has caused no end of trouble to people/companies. There is a way to get it to work however. Pay a fee to have email delivered to Hotmail. Ridiculous!! I have since advised people to not use hotmail but use googlemail and yahoo as these work fine with my site.

[giddion]

You may find that the issue is that Hotmail requires a reverse DNS entry back to you server.

 

-Andrew

[Guest]

Hello!

 

Apologies - I know there has been a wealth of posts around email but I have been digging around and cannot find an answer to my issue.

 

I have an osCommerce site running on a shared virtual Linux server and am using the SENDMAIL option for emails. The site has been running for a few months now.

 

We have an issue in that some of our customers are not recieving emails - and it seems to be only on Hotmail accounts - I have tried several different email addresses all work apart from emails to my Hotmail account ?!?!??!!

 

Help please !!!!!

 

Malcol Chapman

 

BIF.

 

 

I got around this issue by having a statement on both my contact us and create account pages by asking if MSN emails could NOT be used or my website emails accepted in their MSN/hotmail accounts.

 

I hope this can help. It certainly worked for me and no doubt saved me oodles of time with less bald patches.