No order process email when paying with PayPal

[♥Biancoblu]

Hi,

 

when a customer pays with Paypal we get no order process email, but when they choose other payment options the emails are sent, what do I need to change?

 

Any help would be appreciated. :)

[pinklep]

Hi,

 

when a customer pays with Paypal we get no order process email, but when they choose other payment options the emails are sent, what do I need to change?

 

Any help would be appreciated. :)

 

I think if the customer doesnt go back to your website after using paypal, no order is sent.

[awarner20]

I think if the customer doesnt go back to your website after using paypal, no order is sent.

 

This is a common problem with the standard PayPal module included with osC. Basically, the products in the cart are not added to your osC database until the customer hits the "Return to Merchant" button after making the payment at PayPal. If they do not hit that button, you will receive notice of payment from PayPal, but you will not receive the actual order in your osC Admin area. I speak from first hand experience;)

 

There are a couple work-arounds, but the best so far is the PayPal IPN module. This basically puts the order in your database BEFORE the customer makes a payment. It puts it in a kind of "order holding area" in your Admin. Once the user finishes payment at PayPal, your order details are updated in your cart to the normal "Pending" status.

 

The contrib is here... http://www.oscommerce.com/community/contri...arch,paypal+ipn

... and is one of the easier ones to install. The one to install is by Terra, dated Jan. 14, 2007 (for my needs anyway)

 

I highly recommend reading through the install directions a couple times before installing, and if you use GoDaddy as your host (like I do), pay attention to the special instructions for GoDaddy.

 

...and always remember...BACKUP, BACKUP, BACKUP....before installing any contributions! I have really screwed things up while installing various contribs, but my backups have saved me!