jakes Posted April 20, 2007 Posted April 20, 2007 I have a client that has orders that suddenly stopped getting past the pending status from lets say 57 and on - I was wondering what changes a pending state to a completed state? They use authorize.net and sell clothing. The orders do not ultimately show up in their paypal account as they are supposed to. Are there some troubleshooting steps I can take? Is their a doc I can be looking at? Thanks very much for your help. jakes
Jack_mcs Posted April 20, 2007 Posted April 20, 2007 I'm confused. If they use authorize.net, why would they show up in the paypal account? In answer to your question, the checkout process sets the status of the order as returned from the module. If it was working before and isn't now, a simple Remove and Install of the module may be all that is needed. Jack Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons
jakes Posted April 23, 2007 Author Posted April 23, 2007 It is authorize.net not paypal my client confused me - thanks I will give your suggestion a try. jakes
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