Chargebacks / Billing & Shipping Addresses

[naeruj]

I have 2 clients on OSCommerce and both are having trouble with people using a credit card from a billing address, but shipping to another address. The customer will get the merchandise and will do a chargeback..and my clients are stuck w. the bill.

 

I've changed my maximum value in addresses in the conifig panel to only allow one address, but they are still finding a way around it.

 

Does anyone have any advice on this type of fraud and how I can help my clients handle it better?

 

Thanks for your help.

[Guest]

modify your payment module to store the cc issuer phone number in your database for an order. So you can verify the authenticity with each transaction by calling the bank. You can also install the active countries to restrict payment & shipping countries/states to the ones you want.

[naeruj]

thanks! where do i found the setting in my payment module to store the cc issuer #?

[Guest]

it doesn't exist by default. You need to create another field for whatever payment module you're using so during checkout_process.php you can store this phone number to the database. You also need to modify the orders.php script on the admin end to view this field.