dont think the "send email" on contact.php is working?

Iniquityclothing · April 16, 2007

Hi folks please take a look at my store. on my "contact" page after you fill in the "name, email, message" and click send nothing happens?? im not recieving the emails? its a template install so maybe i have to re-define the email parameters somewhere? but where??

any pointers would be a great help!

Thanks :thumbsup:

my site here

Iniquityclothing · April 17, 2007

i have searched everywhere to find the answer for this but no luck if anyone knows even what direction i should be looking in that would be a huge help!

pinklep · June 25, 2007

i have searched everywhere to find the answer for this but no luck if anyone knows even what direction i should be looking in that would be a huge help!

did you get this figured out? mine doesnt work either!

redbone · June 25, 2007

You did put the correct email address in the admin section/my store/e-mail address & e-mail from correct?

Also go into admin section/configuration/e-mail options and make sure that your transport method is correct and send e-mails is set to true.

redbone · June 25, 2007

This may help too -> http://www.oscommerce.info/kb/osCommerce/A...nfiguration/180

June 25, 2007

Hi folks please take a look at my store. on my "contact" page after you fill in the "name, email, message" and click send nothing happens?? im not recieving the emails? its a template install so maybe i have to re-define the email parameters somewhere? but where??
any pointers would be a great help!

Thanks :thumbsup:

my site here

My "Contact us" page does not send the email either, and the page has not been edited and is from a fresh install, we can however send email to customers fine, seems the problem is with the contact page with me.

pinklep · June 27, 2007

did you get this figured out? mine doesnt work either!

Yes the email information is correct and so are the settings.

I tried to use tellafriend, and that doesnt work. Its the original install. Any thoughts?

July 21, 2007

Yes the email information is correct and so are the settings.

I tried to use tellafriend, and that doesnt work. Its the original install. Any thoughts?

I still have not got this to work, I am with Yahoo hosting, anyone think that is a problem?

BullionFever · December 25, 2007

Does anyone have a fix for this problem? I've been searching the forums for an hour, and so far this is the only thread I have found on the subject.

Basically, the problem is that when you go to the contact page and fill out the form, nothing happens when you click the button to send the info. It doesn't appear that any attempt is even made to be sent. Maybe there is a missing form element or something.

To answer the previous posts, yes, my email address in admin is correct and Send E-Mails is set to true. The problem is not with receiving the emails. The problem is just that the form isn't sending at all.

Here is the contents of catalog/contact_us.php:

<?php

 require('includes/application_top.php');

 require(DIR_WS_LANGUAGES . $language . '/' . FILENAME_CONTACT_US);

 $error = false;
 if (isset($HTTP_GET_VARS['action']) && ($HTTP_GET_VARS['action'] == 'send')) {
$name = tep_db_prepare_input($HTTP_POST_VARS['name']);
$email_address = tep_db_prepare_input($HTTP_POST_VARS['email']);
$enquiry = tep_db_prepare_input($HTTP_POST_VARS['enquiry']);

if (tep_validate_email($email_address)) {
  tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

  tep_redirect(tep_href_link(FILENAME_CONTACT_US, 'action=success'));
} else {
  $error = true;

  $messageStack->add('contact', ENTRY_EMAIL_ADDRESS_CHECK_ERROR);
}
 }

 $breadcrumb->add(NAVBAR_TITLE, tep_href_link(FILENAME_CONTACT_US));
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html <?php echo HTML_PARAMS; ?>>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=<?php echo CHARSET; ?>">
<title><?php echo TITLE; ?></title>
<base href="<?php echo (($request_type == 'SSL') ? HTTPS_SERVER : HTTP_SERVER) . DIR_WS_CATALOG; ?>">
<link rel="stylesheet" type="text/css" href="style.css">
</head>
<body marginwidth="0" marginheight="0" topmargin="0" bottommargin="0" leftmargin="0" rightmargin="0">
<!-- header //-->
<?php require(DIR_WS_INCLUDES . 'header.php'); ?>
<!-- header_eof //-->

<!-- body //-->

<tr>
<td width="182" align="left" valign="top">
<table width="182" cellpadding="0" cellspacing="0" border="0">
<?php require(DIR_WS_INCLUDES . 'column_left.php'); ?>
</table>
</td>
<td width="509" valign="top" style="padding-left:2px;">

	<table border="0" cellpadding="0" cellspacing="0" width="100%">
		<tr>
						<td width="100%" height="100%" valign="top" bgcolor="#FFFFFF">

							<table border="0" width="100%" cellpadding="0" cellspacing="0" >
								<tr>
								<td width="100%" height="25" valign="top">
											<table width="100%" border="0" cellpadding="0" cellspacing="0" height="24">
	<tr>
		<td><img src="images/left_header.gif" width="4" height="24" alt="" /></td>
		<td width="100%" style="background-image:url(images/header_bg.gif); text-align:left; color:#FFF; padding-left:5px; font-size:110%; font-weight:bold "><?php
										echo HEADING_TITLE; ?>   
											</td>
		<td><img src="images/right_header.gif" width="4" height="24" alt="" /></td>			
	</tr>
</table>
	   											</td>
								</tr>

								<tr>
								<td valign="top" height="409" style="padding:0px 5px; " class="infoBox">
								<table border="0" cellpadding="0" cellspacing="0" width="100%">





	 <td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '1'); ?></td>
  </tr>
<?php
 if ($messageStack->size('contact') > 0) {
?>
  <tr>
	<td><?php echo $messageStack->output('contact'); ?></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
<?php
 }

 if (isset($HTTP_GET_VARS['action']) && ($HTTP_GET_VARS['action'] == 'success')) {
?>

  <tr>
	  <td>
	<table border="0" width="100%" cellspacing="0" cellpadding="0" >
  <tr>
	<td class="main" align="center"><?php echo TEXT_SUCCESS; ?></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
  <tr>
	<td align="left"><table border="0" width="100%" cellspacing="1" cellpadding="2" >
	  <tr class="infoBoxContents">
		<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td align="right"><?php echo '<a href="' . tep_href_link(FILENAME_DEFAULT) . '">' . tep_image_button('button_continue.gif', IMAGE_BUTTON_CONTINUE) . '</a>'; ?></td>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
  </table></td></tr>
<?php
 } else {
?>

  <tr>
	<td align="left" ><table border="0" width="100%" cellspacing="1" cellpadding="2">
	  <tr class="infoBoxContents">

		<td width="100%" style="padding:5px; "><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td class="main" ><?php echo ENTRY_NAME; ?></td>
		  </tr>
		  <tr>
			<td class="main"><?php echo tep_draw_input_field('name'); ?></td>
		  </tr>
		  <tr>
			<td class="main" ><?php echo ENTRY_EMAIL; ?></td>
		  </tr>
		  <tr>
			<td class="main"><?php echo tep_draw_input_field('email'); ?></td>
		  </tr>
		  <tr>
			<td class="main" ><?php echo ENTRY_ENQUIRY; ?></td>
		  </tr>
		  <tr>
			<td align="left" style="padding-left:3px; "><?php echo tep_draw_textarea_field('enquiry', 'soft', 30, 7); ?></td>
		  </tr>
		</table></td>
	  </tr>
	  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
  <tr>
	<td colspan="2"><table border="0" width="100%" cellspacing="1" cellpadding="2" >
	  <tr class="infoBoxContents">
		<td align="left"><table border="0" width="180" cellspacing="0" cellpadding="2">
		  <tr>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td align="right"><?php echo tep_image_submit('button_continue.gif', IMAGE_BUTTON_CONTINUE); ?></td>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
   <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
  <tr>
		<td colspan="2" height="1" background="images/hpoint.gif" align="left"><img src="images/hpoint.gif" width="3" height="1" alt=""></td>
</tr>
<tr>
		<td colspan="2" height="1" background="images/hpoint.gif" align="left" style="margin-top:2px;"><img src="images/hpoint.gif" width="3" height="1" alt=""></td>
</tr>
<tr>
	<td colspan="2" align="left">
	<Table border="0" cellpadding="0" cellspacing="0" >
	<tr align="left">
	<td width="50%" style="padding-left:20px;"><br/><span style="font-weight:bold;">Phone:</span> 1-800-555-55-55<br>
<br/>
<span style="font-weight:bold;">Fax:</span> 1-800-555-55-55</td>
	<td width="50%" style="padding-left:20px;"> 

<br/><span style="font-weight:bold;">E-mail:</span> [email protected]<br>
<br/>
<span style="font-weight:bold;">Toll Free:</span> 1-800-555-55-55</td>
	</tr></table></td>
</tr>
	</table></td>
  </tr>

<?php
 }
?>
</table></td></tr>  </table></td>
								</form>














					</tr>


				</table>
			</td>
		</tr>




<!-- body_eof //-->

<!-- footer //-->
<?php require(DIR_WS_INCLUDES . 'footer.php'); ?>
<!-- footer_eof //-->


</body>
</html>
<?php require(DIR_WS_INCLUDES . 'application_bottom.php'); ?>

Here is the contents of my languages>english>contact_us.php

<?php
define('HEADING_TITLE', 'Contact Us');
define('NAVBAR_TITLE', 'Contact Us');
define('TEXT_SUCCESS', 'Your enquiry has been successfully sent to the Store Owner.');
define('EMAIL_SUBJECT', 'Enquiry from ' . STORE_NAME);

define('ENTRY_NAME', 'Full Name:');
define('ENTRY_EMAIL', 'E-Mail Address:');
define('ENTRY_ENQUIRY', 'Enquiry:');
?>

December 25, 2007

You could try the stock osc page and see if that works.

BullionFever · December 25, 2007

You could try the stock osc page and see if that works.

Now the form works, but my header and footer are so out of whack that the whole page is screwy. I'll have to try to compare the two files line by line to see if I can merge them into something that works for me.

germ · December 25, 2007

The original has this line:

	<?php echo tep_draw_form('contact_us', tep_href_link(FILENAME_CONTACT_US, 'action=send')); ?>

Your's seems to be missing.

I think it should go just above this line:

	<td width="509" valign="top" style="padding-left:2px;">

BullionFever · December 25, 2007

Thanks Jim. That's just what the doctor ordered.

germ · December 25, 2007

:sweating:

:lol:

:thumbsup:

dont think the "send email" on contact.php is working?

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