Not getting "Order Process" emails - sometimes!

[jettisonusa]

Hello

 

Sometimes I receive "Order Process" notification emails and the orders are listed in the Admin...and sometimes they're not. Maybe 3 out of 10 times I get no notification email from oscommerce and the order is not in Admin either.

 

In these cases, the only way I know someone has ordered something on my oscommerce website is that I get a separate notification from the credit card company and I get their payment.

 

I then have to contact the customer and ask them what they purchased, a real pain in the neck.

 

HELP

[vasttech]

Are you using Authorize.net? If so did you set your return receipt url in the Authorize.net control panel? In fact most credit card gateways will need you to set a return receipt url (they may each call it something different) so that the transaction is passed back to osCommerce and logged in the database.

[jettisonusa]

Are you using Authorize.net? If so did you set your return receipt url in the Authorize.net control panel? In fact most credit card gateways will need you to set a return receipt url (they may each call it something different) so that the transaction is passed back to osCommerce and logged in the database.

Thanks, I am only using Paypal. Nothing else. But the mystery is that sometimes The notification emails come through and sometimes they don't. For example I just received 5 orders... 1st order I got the notification, 2nd order, no. 3rd & 4th orders I got the notification and the last order no notification came???

[jettisonusa]

Is there a setting in Paypal you know about that I could check? I am new to all of this stuff.

Thanks

[jettisonusa]

Thanks, I am only using Paypal. Nothing else. But the mystery is that sometimes The notification emails come through and sometimes they don't. For example I just received 5 orders... 1st order I got the notification, 2nd order, no. 3rd & 4th orders I got the notification and the last order no notification came???

Actually, you were close... Smarty!!

 

I tested out the site by buying products and paying with Paypal. At the end of the checkout paypal renders a "thanks you for your payment" page. There is a link on that page that syas" return to Merchant" if the customer doesn't click that link and return to my website, the order does not register...!!!!!

 

OK - Anyone know how to get paypal to fix this and bounce the customer straight back to the original website??

Thanks

[Guest]

OK - Anyone know how to get paypal to fix this and bounce the customer straight back to the original website??

Thanks

 

There might be a way to force the user back to your site, but I don't think there is. If you use paypal then the product code (Item ID) should be included in the paypal "receipt" and you should not have to call the customers, just see what they bought through your paypal account.

 

 

***EDIT*****

I checked and the paypal receipt does not include the product code, why not? osCommerce needs to update to allow the paypal receipt to show what they bought, not just say payment for "your shop name".

 

Or is there a fix for the paypal receipt issue?

[Guest]

It wont let me edit that post again, so here is what paypal shows:

 

Payment For Quantity Price

Shop Name 1 $59.95 USD

Subtotal: $59.95 USD

Shipping & Handling: $5.00 USD

Total Amount: $64.95 USD

 

The payment for should read:

 

Payment For

Product name and (product code) 1 $$$$$$

[jettisonusa]

It wont let me edit that post again, so here is what paypal shows:

 

Payment For Quantity Price

Shop Name 1 $59.95 USD

Subtotal: $59.95 USD

Shipping & Handling: $5.00 USD

Total Amount: $64.95 USD

 

The payment for should read:

 

Payment For

Product name and (product code) 1 $$$$$$

 

 

Exactly - Can we edit osCommerce to update to allow the paypal receipt to show what they bought, not just say payment for "your shop name"????

Anyone know??

[jettisonusa]

I went into Paypal and turned on Instant Payment Notification and set a return page but it didn't fix the problem. I wonder if there is a contribution for this??

[PCGUY]

I just came here for this exact same issue, oscommerse just doesn't send an email unless they click on "Return to merchant".

 

Can the oscommerse code be modified to send the email before you get redirected to say Paypal? Yes it gives a SMALL chance of someone goes through the checkout, you getting an email for an order but it never being paid... however I think that chance is worth it vs not knowing what people order.

 

Including the product into in the paypal reciept is an option, however that order never shows up in oscommerse, which makes it sort of pointless if you have no record of the order in oscommerse.

[satish]

Some points to conclude:

1)Are you using Paypal std or Paypal IPN()I think its paypal std as this issue generally come for paypal std.

2)If std then set autoreturn to true and point it to right URL that is checkout_process.php.

3)If paypal IPN then IPN needs to be set to on in payal profile the return path is taken care by code.It is generally in ext folder for oscommerce team developed contrib.

 

Just update on this to guide further.

 

Satish

[jettisonusa]

I found several contributions that address this issue:

osCommerce_PayPal_IPN_v2.2; paypal-orders-everytime and PayPal Payment Screen 1.2

 

The first one is the best I think,

 

Thanks