New password from Member Forgot Password does not work..

[carabs]

Hey everyone. My customer service people have been getting emails/calls randomly from a few people saying that they forgot their password, and used the reset tool to have a new one sent to them. They claim that the new password that is created still doesn't work. I haven't been able to find anyone else having this problem on the forum. but i also did not sort through all 80 million posts on here either. So any info would rock.

 

Also, does the Admin Reset Password mod work? i read in two posts that it didn't work for anyone. I'll keep looking for more about that.

 

Thanks.

[heritage]

I have been having the same error, and am not sure where to start looking for the problem. Any ideas would be appreciated!

[lez]

Hey everyone. My customer service people have been getting emails/calls randomly from a few people saying that they forgot their password, and used the reset tool to have a new one sent to them. They claim that the new password that is created still doesn't work. I haven't been able to find anyone else having this problem on the forum. but i also did not sort through all 80 million posts on here either. So any info would rock.

 

Also, does the Admin Reset Password mod work? i read in two posts that it didn't work for anyone. I'll keep looking for more about that.

 

Thanks.

[xtronics]

The fix I came up with is in login.php

 

after about line 62 add the middle line below:

 

$navigation->clear_snapshot();

if (strstr ($origin_href, 'password_forgotten' )) $origin_href = tep_href_link(FILENAME_DEFAULT);

tep_redirect($origin_href);

 

This way when they login they get redirected to the default page instead of the forgot password page.

 

They were actually getting logged in - they didn't know it because they were sent to the wrong page.

[Guest]

The fix I came up with is in login.php

 

after about line 62 add the middle line below:

 

$navigation->clear_snapshot();

if (strstr ($origin_href, 'password_forgotten' )) $origin_href = tep_href_link(FILENAME_DEFAULT);

tep_redirect($origin_href);

 

This way when they login they get redirected to the default page instead of the forgot password page.

 

They were actually getting logged in - they didn't know it because they were sent to the wrong page.

 

 

This worked like a charm!!! Thanks!!!