FILENAME_HELPDESK_SUBMIT

[ssyfrig]

Hi

 

my problem is, the Link in the helpdesk box (catalog) is not correct.

 

The requested URL /tools/shop/catalog/FILENAME_HELPDESK_SUBMIT was not found on this server.

 

The Admin Panel works correct.

 

thanks for :idea:

 

Sven

[yoja]

You've got to define FILENAME_HELPDESK_SUBMIT somewhere.

 

Usually the application_top file is used for this.

[ssyfrig]

:oops: i add the edit`s from the admin application_top.php in the

catalog application_top.php

 

now the link is correct, thanks

 

Sven

[Guest]

Could you explain exactly what you did?

 

I am also getting blank pages No Error Messages) when executing both the helpdesk_status.php and helpdesk_submit.php

 

 

Thanks

ChrisM

[Guest]

I to am having this same problem, can you tell us what you did>?

 

 

thanks

 

Brian

[Guest]

also. what fields do you add to the database and where do you add them?

and how?

 

thanks

[ssyfrig]

Hi

 

in application_top.php (admin)

 

  define('FILENAME_HELPDESK', 'helpdesk.php');

 define('FILENAME_HELPDESK_ADDUSER', 'helpdesk_adduser.php');

 define('FILENAME_HELPDESK_CLOSED', 'helpdesk_closedtickets.php');

 define('FILENAME_HELPDESK_SEARCH', 'helpdesk_search.php');

 define('FILENAME_HELPDESK_DELUSER', 'helpdesk_deluser.php');

 define('FILENAME_HELPDESK_EDIT', 'helpdesk_editticket.php');

 define('FILENAME_HELPDESK_VIEW', 'helpdesk_viewticket.php');

 define('FILENAME_HELPDESK_EDITUSER', 'helpdesk_edituser.php');



 define('TABLE_HELPDESK', 'helpdesk');

 define('TABLE_HELPDESK_MEMBERS', 'helpdesk_members');

 

in application_top.php (catalog)

  



 define('FILENAME_HELPDESK_SUBMIT', 'helpdesk_submit.php');

 define('FILENAME_HELPDESK_STATUS', 'helpdesk_status.php');

 define('FILENAME_HELPDESK_REOPEN', 'helpdesk_reopen.php');



 define('TABLE_HELPDESK', 'helpdesk');

 define('TABLE_HELPDESK_MEMBERS', 'helpdesk_members');