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Changing a customers oder after he has placed it


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Is there a way, and or how can I go about making a change to a customers order after he has placed it and left the site.

 

For instance, I have a customer that ordered a product and we were out of the product. He decided to let us substitute another product in its place so it would be great if I can just EDIT his original order to reflect the new product. We do all of our CC processing offline so billing is not the issue.

 

Any Ideas??

 

Shawn

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