Problems loading under IE

[kokuryu]

Hello!

 

I have used the past solutions to try to correct the loading problems under IE, but they still happen. I have manually forced the web server to downgrade itself to use HTTP 1.0 when connecting to IE browsers and made the recommended changes in the osCommerce page code to have it try to communicate back as quickly as possible.

 

If anyone has any suggestions, PLEASE get back in touch with me ASAP!!! My email address is [email protected]

 

Mind you, if I press the RELOAD button, the cart comes up about 70% of the time on the first shot. But, to the customer's standpoint, since the web page does not load, the site is down or broken and they go away and don't come back.

 

Of course, there are NO problems with Netscape at all.

 

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Server:

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Red Hat Linux 6.2

Kernel 2.4.18

PHP 4.1.2-1

Apache 1.3.26-1

 

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Here is the errors from IE:

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The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

 

--------------------------------------------------------------------------------

 

Please try the following:

 

Click the Refresh button, or try again later.

 

If you typed the page address in the Address bar, make sure that it is spelled correctly.

 

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).

If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.

If you would like Windows to try and discover them,

click Detect Network Settings

Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.

If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.

Click the Back button to try another link.

 

 

 

Cannot find server or DNS Error

Internet Explorer

[Guest]

What version of IE are you using? What is the site address so that we can go look?

[kokuryu]

What version of IE are you using? What is the site address so that we can go look?

 

Problems using IE 5, 5.5, 6.0 with and without the updates from Microsoft. Problem could also exist with IE 3 and 4 for all we know for those people who have never updated their IE.

 

Here is a site to visit. Please don't distribute or hack this site - this is our testing ground.

 

http://www.stardream.net/catalog/

 

Thanks!

[Guest]

I don't believe it is a browser problem...I tried it in both IE6.0 and Netscape 6.0. Neither would go to the shopping cart. I think the problem is in your path to the secure server. Check your configuration.

[kokuryu]

I don't believe it is a browser problem...I tried it in both IE6.0 and Netscape 6.0. Neither would go to the shopping cart. I think the problem is in your path to the secure server. Check your configuration.

 

Secure server? Who said anything about the secure server?

 

The error message is coming up when people are attempting to access the site by going directly to the following URL:

 

http://www.stardream.net/catalog/

 

This is not secure in any way, shape or form. This is the ONLY point that people are having a problem at, ENTERING the site in the first place.

[Paul_C]

Cannot find server or DNS Error

 

This is key. Has there been enough time for DNS propagation?

[Guest]

You definately have it set-up improperly...I can get into the site and everything is fine until you get to the order process...at that time it is trying to go to ]httpS://www.starwhatever.net...[/b]

[wizardsandwars]

Yup, it looks like you have HTTPS enabled.

[kokuryu]

It looks like people are NOT reading what I am saying.

 

I am not asking for help with order processing. It does not have to work here because this is a test site only set up for testing the ONE problem we were having:

 

People using IE 5, 5.5 and 6 are complaining that when they attempt to reach the catalog page they are receiving the error message that I posted in the first message. They are having the problem when they first attempt to reach the site by going to:

 

http://www.stardream.net/catalog/

 

or any other domain. I am looking for people who also have this very same problem and suggestions for fixing it.

 

Unfortunately, people keep trying to test the whole damn system. Please read what I keep saying - I AM ONLY LOOKING FOR HELP REGARDING REACHING THE ENTRY PAGE ON THE FIRST SHOT USING MS INTERNET EXPLORER 5, 5.5 AND 6. If you open your web browser and can reach the catalog each and every time you visit the page using IE, then you probably cannot help me.

 

Thanks...

[burt]

If you open your web browser and can reach the catalog each and every time you visit the page using IE, then you probably cannot help me.

 

You have badly configured rDNS at MIA4-GW.customer.alter.net - whether this is the cause I do not know, however for me, your site has DNS error on normal ISP transparent cache, but is OK on a different cache I use...

[Ajeh]

When I first go to your site at:

 

http://www.stardream.net/catalog/

 

I get a blank page.

 

I did change the address to:

 

http://www.stardream.net/catalog/

 

And the site loaded the first time.

 

What you might try is adding to your .htaccess file something to know to look for default.php among the list of pages to load.

 

In my main .htaccess file of my site I use something like this:

 

DiRectoryindex index.shtml index.html index.htm index.php default.php /missing.html

AddHandler server-parsed .shtml

AddHandler server-parsed .html

AddHandler server-parsed .htm

 

This seems to eliminate the missing or blank page or page not found error.

 

I am not sure if this will help in your case, but you might see if it eliminates the problem and be sure to clear your cache, reopen the browser, blah, blah blah ... when testing the fix.

[kokuryu]

You have badly configured rDNS at MIA4-GW.customer.alter.net - whether this is the cause I do not know, however for me, your site has DNS error on normal ISP transparent cache, but is OK on a different cache I use...

 

Thanks! This is helpful to know. I've contacted them to find out what is wrong.

[kokuryu]

When I first go to your site at:

 

http://www.stardream.net/catalog/

 

I get a blank page.

 

I did change the address to:

 

http://www.stardream.net/catalog/

 

And the site loaded the first time.

 

Hmm, I am missing something here.... What you typed both times looks the same... Do you remember what you typed in that allowed you to get to the page all the time on the first shot?

 

And thanks for the .htaccess tip too. I had defined the default pages in the httpd configuration files, but not there.

[Ajeh]

Sorry the second address I added the default.php on the end.

[head_scratcher]

Did you locate / eradicate your problem? I'm having a similar one. It only happens some of the time, and its as likely to happen on any page - not just the entry page. It can happen in https:\\ or http:\\

 

Its a shared cobalt raq apache webserver if that any import....