Cowardino Posted March 22, 2007 Posted March 22, 2007 Hi I am looking for a contribution that will allow me to "manually" put incoming check/money orders into a "hold state" so it will not yet count in the order tracking stats, and when we do receive the check/money order payment from the customer we can "release" the hold so the check/money order will count in stats. We do receive a significant amount of check orders where the check is never sent to us, and it naturally gives us wrong order tracking stats. However even if we put a check order into hold status, the system should still send the order confirmation email, so they receive details on how to send us the check. Does such a magic contribution exist? Best Jens
usernamenone Posted March 23, 2007 Posted March 23, 2007 Your order process should be set to pending. Once you have cleared an order for processing, you log into admin find the order, click on edit and change the status to processing. Once shipped you then change to process to delivered.
Guest Posted March 24, 2007 Posted March 24, 2007 Hi I am looking for a contribution that will allow me to "manually" put incoming check/money orders into a "hold state" so it will not yet count in the order tracking stats, and when we do receive the check/money order payment from the customer we can "release" the hold so the check/money order will count in stats. We do receive a significant amount of check orders where the check is never sent to us, and it naturally gives us wrong order tracking stats. However even if we put a check order into hold status, the system should still send the order confirmation email, so they receive details on how to send us the check. Does such a magic contribution exist? Best Jens you don't need a contribution for this. for the script / query you're using for your stats, use that query to exclude the status that you use for check payments
chooch Posted March 25, 2007 Posted March 25, 2007 However even if we put a check order into hold status, the system should still send the order confirmation email, so they receive details on how to send us the check. Does such a magic contribution exist? Well the 'Held Orders' contribution can do it. I tested it some time back but am pretty sure it will suffice. Download it from the contributions section. Upon receiving fixes and advice, too many people don't bother to post updates informing the forum of how it went. Until of course they need help again on other issues and they come running back! Why receive the information you require in good faith for free, only to then have the attitude to ignore the people who gave it to you? There's no harm in saying, 'Thanks, it worked'. On the contrary, it creates a better atmosphere. CHOOCH
Cowardino Posted March 25, 2007 Author Posted March 25, 2007 you don't need a contribution for this.for the script / query you're using for your stats, use that query to exclude the status that you use for check payments Thanks for the feedback. Sounds just about like what I need. Now the question remains; how does one change the query so that "pending" orders are excluded from stats. I have no idea on how to do this. best Jens
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