atraine1 Posted March 21, 2007 Posted March 21, 2007 Within the tools module in OS Commerce there is a feature called Who's Online. This feature enables administrators to see all the current visitors that are on the site and to also see what is in those visitors carts. We would like to develop a feature that would enable sales reps to click on a button (or through some other means) to open up a chat interface with those customers on their browser to enable sales reps to begin a chat with those customers on the site. This way they can offer suggestions on products that are in the cart and also answer other questions and offer coupons for purchase at that moment. This is not a current feature offered by OS Commerce and I have not seen it as an add on (at least to my knowledge). We think this function would be something that is very helpful for many companies, yet we do not have the expertise to create it and make it available to all at this point. Can anyone help??? Thank you! Quote
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