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osCommerce

The e-commerce.

Gift Certificates


kbown

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Posted

Hi, I have been posting this question in the CRE-Loaded-Newbies Yahoo group but haven't gotten a response. I am hoping someone here can help me.

 

I have CRE-Loaded 6.2[08].

 

Here is what I have been posting:

 

===First Post===

I am trying to get gift certificates to work on my store (it's live). When a customer selects "proceed to checkout" to purchase a gift certificate there is no record that they bought one. Maybe I don't know how these work. Can someone please describe (or point me) how the entire giftcertificate process works?

 

===Second Post===

I don't know much about Gift Certificates. I have two types on my website. When my customers purchase a Gift Certificate through "proceed without account" the gift certificate doesn't go anywhere and doesn't register in the gift voucher que.

 

There is a possibility that their are limitations to Gift Certificates that I am not aware of and I need to know what they are. If there is a write up or something on how the gift certificate process works that would be great!

 

Can a customer only purchase a gift certificate if they have an account?

 

Normally one would not purchase a gift certificate for themselves so that would kind of defeat the purpose. I want folks to be able to purchase gift certificates for others. That's what most of my customers do.

 

===I was directed to the osCommerce manual, which I got and made sure my gift certificates were set up properly.===

 

===Third Post===

I tried everything in the manual for gift certificates. I was able to get the gift certificate to register for "purchase without account". However, when I went to send the email two things happened: (1) the email was never received. (2) I wasn't informed of the gift certificate code number until after the email was sent (again email wasn't received). I am going to try it again tonight and submit step by step of what I did.

 

===Fourth Post===

Here are the steps I performed to purchase/process a gift certificate:

 

(1) GC was created as a product

(2) Selected $10 GC on my website.

(3) Checked out using purchase without account.

(4) Paid for GC via Paypal w/ CC.

(5) Received email to my "Send extra email" account from website saying purchase was made. Received email from Paypal saying payment was received. The email address I used to make the purchase received an email from website regarding purchase.

(6) I logged in to my admin area. Under Vouchers/Coupons I selected "Gift Voucher Queue". In my order total module it says to queue purchases for gift vouchers. My orders area says that the order is paypal processing.

 

Question: Is there something I need to do to get it to come out of paypal processing so the gift voucher goes into the GV queue? I know I can put it in delivered but why would I do that until I send the GC after it's in the queue

 

Now if I purchase the gift certificate using an account:

 

(1) Selected $10 GC on my website.

(2) Checked out using my account.

(3) Paid for GC via Paypal w/ CC.

(4) Received email to my "Send extra email" account from website saying purchase was made. Received email from Paypal saying payment

was received. The email address I used to make the purchase received an email from website regarding purchase.

(5) I logged in to my admin area. Under Vouchers/Coupons I selected "Gift Voucher Queue". The order shows in the "gift voucher queue". Order says PayPal Processing.

(6) Went to "send gift voucher", selected the proper customer, GC amount and typed in a message and selected "send mail". Selected "send mail" on the next screen and a message is given saying the mail has been sent.

 

The email never gets received! I don't know what to do at this point.

 

Now I can say that this is the second time I have tried this. The first time I was able to purchase the GC w/o an account and the GC showed in the queue, however when I sent the email it was never received.

 

After these two tries where the GC made it to the queue, one is now in the "Gift Voucher Sent" area and the other one (above) is still in the queue even though I sent the email.

 

===End of posts===

 

I know this is long but I wanted to get everything that I had in yahoo groups out here.

 

Thanks, Karen

www.cards-by-karen.com

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