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osCommerce

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Product details missing in orders


bxmckern

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Posted

hi please can someone help me with this problem, I have posted to the forum before about it but had no replies.

I have read through previous posts to try to find a solution but i cant find anything.

 

Whenever someone places an order on my site the product information is missing in the admin orders page so I have no idea what it is that has been ordered. The only information that is shown is the price.

Posted
hi please can someone help me with this problem, I have posted to the forum before about it but had no replies.

I have read through previous posts to try to find a solution but i cant find anything.

 

Whenever someone places an order on my site the product information is missing in the admin orders page so I have no idea what it is that has been ordered. The only information that is shown is the price.

 

post your site link

Posted

That's not all that's missing!

There's no page title to your site and no products in your menu.

Posted
That's not all that's missing!

There's no page title to your site and no products in your menu.

I know there is no products, I removed them all because I dont want anyone to order anything until I fix this problem.

THe page Title I did not know about. isnt "Retailer & Wholesaler, Topclassshopping.Com" my page title? :blink:

  • 2 months later...
Posted
I know there is no products, I removed them all because I dont want anyone to order anything until I fix this problem.

THe page Title I did not know about. isnt "Retailer & Wholesaler, Topclassshopping.Com" my page title? :blink:

 

This is a checkout issue, I have found out what causes the problem. When your customers check out, after they pay, and they payment shows confirmed via paypal, the buyer thinks they are done and then close that window. That is where the failure is. If they hit continue, then they get a confirmation from OS commerce saying thank you for your order-which is where the information is captured to go into your database to give you detail. There is a fix for this in contributions, I think it is "order holding" contribution. Let us know how it works, I still need to fix mine I am having the same problem big time but at least we know why its happening...

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