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osCommerce

The e-commerce.

To Forum or not to Forum


Ausgirl

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Posted

Hello,

 

Just wondering what majority of people think.

 

Is a forum good thing to have on your web site. (Im thinking it might be more of a personal preference thing and as with anything it would have its good & not so good points)

 

Will a forum help to increase sales? Does it help drive more traffic to your site? Will it attract a few looney toons?

 

Do you have a forum on your shopping site and if so what do you think are the benefits?

 

Do you think it might be not such a good idea to have one on a shopping site and if so why?

 

Does anyone use the forum contribution, if so is any good?

 

Thanks :)

Posted

This is only from my experance so please take it with a grain of salt. I have had a forum running with my shop for well over a year with only a few real customers using it. The one thing to remember is that once Board Spammers :angry: get your forum on there list your going to have to keep an eye on it.

 

I have visited other online businesses that use forums, some seem to have great success and some don't, thsi could have domething to do with the products they offer.

Installed Contributions: CCGV, Close Popup, Dynamic Meta Tags, Easy Populate, Froogle Data Feeder, Google Position, Infobox Header Entire Row, Live Support for OSC, PayPal Seal with CC images, Report_m Sales, Shop by Price Revised, SQL Updater, Who's Online Enhancement, Footer, GNA EP Assistant and still going.

Posted

G'day Bob,

 

Do you use the forum contribution from OSC or from somewhere else? Is there not a way that you could preview and approve before allowing to post or would this just take up to much time do you think?

 

:)

Posted

I don't think you should have a forum unless there is a real need for one. For example, how many people have asked for one? If it is an active forum, other people would probably join it but it a rather sad experience posting to an inactive forum. Try putting a poll on your site asking if people would like a forum.

Posted

I think it would improve customer service, it would provide a lot of feedback, of course you could use things like feedback forms, reviews, polls ect... but I think maybe people would speak a bit more freely in a forum. Forums can be very informative.

Posted

If you are looking for a place to tell people about products and articles, i would go for a blog page and stay right away from forums, unless you have a lot of time on your hands and want to delete hundreds of spam posts each day stick to a blog.

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