Log in issues, incompatibilities with firewall/security settings??

[ashleylr]

I installed the Admin Access Level Accounts contribution yesterday and it is working just great. We just hired a remote employee and set up a log in for her (I tested it and its working fine on my computer). However when she tries to log onto the site using her computer with the log in information I set up, she is getting the following error:

 

Authorization Required
This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

 

I don't think this is an .htaccess error since this contribution doesn't really use .htacess (and even if it was required from before we installed this contribution, then it doesn't make sense that it would work on my computer and not hers).

 

We had her install a new browser with default security settings and nothing worked. She does have Zone Alarm firewall, could something in those settings block the log on capability? Does anyone have any ideas or suggestions on things we can try to make this work for her? I'm at my wits end.

 

Thanks!!

Ashley

[ashleylr]

bump

 

Can anyone help me with this at all??

[Guest]

Yes tell your employee to use firefox or ie to try to login so try a different browser.

 

If that doesn't work tell he to clear cookies and turn off norton to login.

 

If that doesn't work tell him/her to throw computer in the trash.

 

bump

 

Can anyone help me with this at all??