Protx Direct Install - Internal Server Error

[vaughan]

Hi

 

I have recentley installed Protx Direct today, and all seems to be fine in the admin section of my os, i have carried out a test transaction using the credit card numbers provided , however at the end of the process I get the following error message after confirming order:-

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

 

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Can anybody please advise, thank you

 

www.undergrads.biz

[Guest]

Is this when you press Confirm at the end of the checkout process?

 

If so I would first verify that you have curl (with ssl) install on your server - under tools in the admin click 'Server Info' and look for a line like:

CURL support enabled

CURL Information libcurl/7.10.3 OpenSSL/0.9.6g ipv6 zlib/1.2.1

 

Tom

[vaughan]

Is this when you press Confirm at the end of the checkout process?

 

If so I would first verify that you have curl (with ssl) install on your server - under tools in the admin click 'Server Info' and look for a line like:

Tom

 

HI TOM,

 

I HAVE LOOKED AT I HAVE THE FOLLOWING

 

Curl

CURL support enabled

CURL Information libcurl/7.15.3 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6

[Guest]

What php version are you using?

 

try using

error_reporting(E_ALL);

before the first line of code (require....) in protx_process.php to see if you can get an error message or if you have access to the php logs examining them for the error.

 

Tom

[vaughan]

What php version are you using?

 

try using

error_reporting(E_ALL);

before the first line of code (require....) in protx_process.php to see if you can get an error message or if you have access to the php logs examining them for the error.

 

Tom

 

Hi Tom,

 

Well I have put that code in as you have said then I have gone threw the same process, but nowt changes, you say get access to the PHP LOGS, where do I find them. I don't mind sending you my FTP so you can have a look, I am all new to this you see and took a while to get this far

[Guest]

the location of the logs can vary depending upon the server setup and software - if you are on a shared server you may not have access to them. if you wish to send me a PM with the ftp details I can have a look for you.

 

Tom