Order Status Emails not getting to customers, aol, hotmail, etc

[cgchris99]

Ok, I have been notified that some of my customers are not getting their order status emails.

Is there anything we can do to the existing code to help get more of these thru?

 

They are obviously being flagged as spam by aol and others.

 

Any thoughts?

[Guest]

Chris,

 

I went through the same thing. I have been online via AOL. Many times, my hosting company had to contact AOL to get them off a general ban list. Then, my emails from my store would get through.

 

However, there are still some email sites that my emails won't go to, such as myway.com (I have a couple of emails there and use them for my 'test customers'.).

 

Yesterday, I dumped AOL and switched to Earthlink (there is no broadband services in our area at all, only dialup). I haven't tested to see if store emails make it to my myway.com email addy.

 

You may want to contact your hosting company and see if your ISP has put your hosting company on a ban/block list. This isn't to say your hosting company did a bad thing or such.

 

For example: I receive a spam email from a website email addy ([email protected]) to my AOL email addy. I click "report as spam". The email sender's hosting company, down the line, will be block from AOL as a general block cause of that spammer. Instead of AOL taking the time to pinpoint the individual doing the spamming, AOL just does a general block.

 

Once my hosting company contacted AOL to lift the ban (had to do this 4 times over a course of a year), my emails got through just fine. In my case, it seems myway.com has AOL blocked, cause I can never get emails from my store to myway.com. But now that I'm on Earthlink, I may be able to ... still have to check.

 

When I find that my store emails are not making it through, I just copy/paste the relevant part of the email (not the maildemon parts), open another email account I have for just these reasons that has my store name, and send off the email to the customer. I just prefix the email with something akin to: "I noticed you recently signed up for an account at Moonlight Delights.com and your login details email bounced back to us. This is no fault of your own. Evidentally, there was a temporary lack of communication between our email clients and the message was lost in cyber space. It happens! So, please find below your login details and let me know if you have any further questions or concerns. Thank you for your patience and understanding in this matter."

 

Hope this helps some. There may be an entirely different reason why your store emails are not making it to your customers, but hopefully this may be the reason and something you can rectify. If this isn't hte exact reason, perhaps your hosting company can see in their logs what the reason (trend) may be.

 

Best of luck!

Barbara