IronMac Posted March 5, 2007 Posted March 5, 2007 I can see that this topic has been almost done to death but I have done a search and nothing is bang-on enough to my problem. I am trying to help a friend move from her current host (We're both absolute newbies to this sort of stuff but I have a DSL connection and she only has dial-up) and it turns out that she doesn't have any backup set up. I go to the control panel and get the Error: Backup Directory does not exist. The title beneath that is 'Backup Directory: /hsphere/local/home/xxxxxxxxx/xxxxxxxxx.com/catalog/admin/backups/'. Using an FTP program, I check in her root directory / then folder public_html. Inside, there is a folder called 'admin' and it has a folder called 'backups'. Permissions on that folder is '777'. Inside the 'admin' folder is also an 'includes' folder. It contains a 'configure.php' document which does have the following: define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/'); So, I am not sure why it's not working? Any suggestions would be greatly appreciated. Thanks!
Jack_mcs Posted March 5, 2007 Posted March 5, 2007 You say there is a backups directory in public_html/admin but the code is looking at catalog/admin/backups/ so there is a mistake in your setup, most likely the configure.php file or just that the admin directory is in the wrong place. Jack Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons
IronMac Posted March 5, 2007 Author Posted March 5, 2007 You say there is a backups directory in public_html/admin but the code is looking at catalog/admin/backups/ so there is a mistake in your setup, most likely the configure.php file or just that the admin directory is in the wrong place. Jack Yes, there is a backups folder in public_html/admin. I've seen other posts talk about 'catalog' but I don't see that directory (not sure if that is the right term or not). I go to root '/' and here is the list of folders(?): etc mail public_ftp public_html tmp www The 'www' folder has a little arrow pointing to it. Where would I find out where the error is or even know what to look for? Thanks!
Jack_mcs Posted March 5, 2007 Posted March 5, 2007 If the catalog directory doesn't exist then the problem is in the admin/includes/configure.php file. Search that file for use of catalog (lower case only) and remove it. If you are still having problems, post that file here after removing the sensitive parts. Jack Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons
IronMac Posted March 5, 2007 Author Posted March 5, 2007 If the catalog directory doesn't exist then the problem is in the admin/includes/configure.php file. Search that file for use of catalog (lower case only) and remove it. If you are still having problems, post that file here after removing the sensitive parts. Jack Ok, I don't see the use of 'catalog' in lower case. Maybe it's just me but here is the configure.php file: <?php /* osCommerce, Open Source E-Commerce Solutions http://www.oscommerce.com Copyright © 2003 osCommerce Released under the GNU General Public License */ // Define the webserver and path parameters // * DIR_FS_* = Filesystem directories (local/physical) // * DIR_WS_* = Webserver directories (virtual/URL) define('HTTP_SERVER', 'http://xxxxxxxxx.com'); // eg, http://localhost - should not be empty for productive servers define('HTTP_CATALOG_SERVER', 'http://xxxxxxxxx.com'); define('HTTPS_CATALOG_SERVER', 'https://xxxxxxxxx.com'); define('ENABLE_SSL_CATALOG', 'false'); // secure webserver for catalog module define('DIR_FS_DOCUMENT_ROOT', '/home/xxxxxx/public_html/'); // where the pages are located on the server define('DIR_WS_ADMIN', '/admin/'); // absolute path required define('DIR_FS_ADMIN', '/home/xxxxxx/public_html/admin/'); // absolute pate required define('DIR_WS_CATALOG', '/'); // absolute path required define('DIR_FS_CATALOG', '/home/xxxxxx/public_html/'); // absolute path required define('DIR_WS_IMAGES', 'images/'); define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/'); define('DIR_WS_CATALOG_IMAGES', DIR_WS_CATALOG . 'images/'); define('DIR_WS_INCLUDES', 'includes/'); define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/'); define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/'); define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/'); define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/'); define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/'); define('DIR_WS_CATALOG_LANGUAGES', DIR_WS_CATALOG . 'includes/languages/'); define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/'); define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/'); define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/'); define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/'); // define our database connection define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers define('DB_SERVER_USERNAME', 'xxxxxx_osc1'); define('DB_SERVER_PASSWORD', 'C0PSqR1xorfX'); define('DB_DATABASE', 'xxxxxx_osc1'); define('USE_PCONNECT', 'false'); // use persisstent connections? define('STORE_SESSIONS', 'mysql'); // leave empty '' for default handler or set to 'mysql' ?>
Jack_mcs Posted March 5, 2007 Posted March 5, 2007 Be sure you don't have a configure file in the admin/local directory. If not, then you need to ask your host to look at it since it seems there is a path problem on the server. Jack Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons
IronMac Posted March 5, 2007 Author Posted March 5, 2007 Be sure you don't have a configure file in the admin/local directory. If not, then you need to ask your host to look at it since it seems there is a path problem on the server. Jack Ok..I'm sorry but that went right over my head. I think she's also hesitant to ask her host since she is leaving them. Her site once went down for over a month and there were no backups (which, in retrospect, is pretty obvious why). She lost everything. Her site designer is also her host.
IronMac Posted March 5, 2007 Author Posted March 5, 2007 Oh man..I feel like an idiot!!! Please ignore all of the above for now!!! Long story and a very embarassing one! Let me try to figure this out and will come back with results later!!!
IronMac Posted March 5, 2007 Author Posted March 5, 2007 Ok, a great big thanks to Jack for taking the time to look over my problem. Despite my stupidity, I have solved the problem and managed to download a 388kb sql file to my desktop. Yay!!! Now, all I have to figure out is to get this file uploaded to my friend's new OS Commerce installation on her new host.
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