Customers are not getting new password emails

[zerodash]

This issue has become more and more pronounced in recent months. Every day, customers contact me who are unable to get a new password- even after using the "password forgotten" feature. I have tested it out myself and get the emails every time, so I know that OSC is sending out the email and my server host hasn't completely blocked all emails from this page.

 

My assumption is that the customer's server, ISP, host, email service, etc may be blocking these emails out. Does anyone have any ideas?

[Guest]

This issue has become more and more pronounced in recent months. Every day, customers contact me who are unable to get a new password- even after using the "password forgotten" feature. I have tested it out myself and get the emails every time, so I know that OSC is sending out the email and my server host hasn't completely blocked all emails from this page.

 

My assumption is that the customer's server, ISP, host, email service, etc may be blocking these emails out. Does anyone have any ideas?

 

That would be my guess as well.

 

Do you have a "weird" email address, or no email address at all in the 'From:' field ?

or - does the 'From:' field email address not match the doamin name that is sending out the email ?

 

Both these issues will get caught up in many spam filters. Look in the header of the emails as well for missing info under the From field and the Reply to field.

 

Corrina

[zerodash]

The "from" field has an email address from my domain, so that checks out. Is there any tool I could use to gather detailed data about these emails? i wonder if it has to do with any DNS-type stuff or the contents of the email itself.

[Guest]

The "from" field has an email address from my domain, so that checks out. Is there any tool I could use to gather detailed data about these emails? i wonder if it has to do with any DNS-type stuff or the contents of the email itself.

 

 

Hi Gregg -

 

Are you on a Windows server or a Linux server ?

If Linux - do you have ssh ?

If Yes to ssh, can you su to root ?

If you can su to root, can you run Pine ?

If you can run Pine, see if you can see the transfer logs for each email.

 

If you run Windows - send yourself the email, and take a look at the headers in your e4masil client.

 

Corrina