Looping page, Costing us all?

[Imjust lost]

Fresh to OSC, have had many customers email me they get looped when they hit this:

 

http://www.mystore.com/catalog/checkout_shipping.php

 

 

I've posted this problem in forum where I have many customers asking for help, I had a few reply they have had the problem at other OSC sites as well.

 

While some do contact, I have a feeling most just chuck the order and go elsewhere

 

 

I asked this same question last week and had zero replies.

 

Lost

[Guest]

when you go to the checkout_shipping.php do you see the first time the shipping options? Or it starts looping right away. In the later case not the behavior of osc but probably some customization you have with your store. In the first case it might be that you do not have shipping carriers or the shipping modules don't work.

[Imjust lost]

when you go to the checkout_shipping.php do you see the first time the shipping options? Or it starts looping right away. In the later case not the behavior of osc but probably some customization you have with your store. In the first case it might be that you do not have shipping carriers or the shipping modules don't work.

 

 

The page is where you enter your address, we have no shipping options. Once you enter your address and hit "countinue" or "verify" which ever it is, it loops right back to the same page.

 

thanks for the reply

[Guest]

what is the page name? What the address bar of the browser shows when the loop occurs?

 

You may get redirected if your scripts do not register the shipping session. Because in checkout_payment.php you have this:

 

// if no shipping method has been selected, redirect the customer to the shipping method selection page
 if (!tep_session_is_registered('shipping')) {
tep_redirect(tep_href_link(FILENAME_CHECKOUT_SHIPPING, '', 'SSL'));
 }

 

So regardles on whether you're using shipping modules, free shipping or no shipping the shipping session must be registered.