Hypermommy Posted February 20, 2007 Share Posted February 20, 2007 Hi all, Hoping you can help. I'm using osCommerce as it's provided by my host for ecommerce. I believe I must have something configured wrong on my site or maybe I need to give my customer's more information. I have Paypal set up as the only payment module. What's happening is I'm getting payment confirmation from paypal, but osCommerce is saving no record of the order. It saves the information regarding the customer, but the customer has no orders associated. I tried walking through an order myself but paypal won't allow me to send money to myself so i can't complete the process. It sounds like my customers aren't completing the process or something, doesn't it? Do you have any idea what might be causing this to happen? Thanks! Link to comment Share on other sites More sharing options...
abra123cadabra Posted February 20, 2007 Share Posted February 20, 2007 A quick search in these forums for paypal and orders should give you plenty of results. Anyway, what happens is that the customer doesn't return to your shop after paying with paypal. The orders are logged on return (when processing and afterwards displaying the checkout_confirmation.php). You can install the paypal IPN contribution or any other order logging contribution that logs the order before the customer is redirected to your payment processor. abra The First Law of E-Commerce: If the user can't find the product, the user can't buy the product. Feedback and suggestions on my shop welcome. Note: My advice is based on my own experience or on something I read in these forums. No guarantee it'll work for you! Make sure that you always BACKUP the database and the files you are going to change so that you can rollback to a working version if things go wrong. Link to comment Share on other sites More sharing options...
Hypermommy Posted February 21, 2007 Author Share Posted February 21, 2007 A quick search in these forums for paypal and orders should give you plenty of results. Anyway, what happens is that the customer doesn't return to your shop after paying with paypal. The orders are logged on return (when processing and afterwards displaying the checkout_confirmation.php). You can install the paypal IPN contribution or any other order logging contribution that logs the order before the customer is redirected to your payment processor. abra That's kinda what I thought was happening. Thanks for confirming. Guess I'm going to have to dig into the code after all ;-) Link to comment Share on other sites More sharing options...
collig Posted February 22, 2007 Share Posted February 22, 2007 That's kinda what I thought was happening. Thanks for confirming. Guess I'm going to have to dig into the code after all ;-) Here's another option. Go to your paypal account and under profile click on Website Payment Preferences. Once on that page, provide the URL you would like your customer to be redirected to after paying with PayPal. For example: https://www.yourdomain.com/checkout_success.php. I have my account set up that way and it seems to work. The customer is redirected to my checkout success page and I have all the order info in my admin area. Link to comment Share on other sites More sharing options...
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