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The e-commerce.

Pending Orders Problem


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Hi, Im new on here and am looking for some help regarding a very odd problem.

Ive had an OScommerce site for a couple of years & its ran very well up until recently where we have experienced a few problems. One such problem is that when I log in to admin it currently says in the pending orders 11. I click on to pending orders to find only 2. Ive checked with WorldPay who process our payements and there are actually 3. Weird !! I am pressuming as Worldpay only have records of 3 orders that there is only 3. My question is how can I amend the pending orders to get rid of the 9 orders that are not real if they are not physically there for me to click on & delete ? I think with one order the payment was processed but for some reason it didnt store the details. Dont know if there was a database problem at the time or what, another strange one !! Ive managed to trace this one via WorldPay so thats not such a big problem as this seems to happen occassionally so i just put it down to a glitch somewhere.


So, to cut a long story short, how can i get at these missing pending orders and reduce the total to the correct amount & how can I stop these "ghost orders" happening in the future ?



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