Guest Posted January 21, 2007 Share Posted January 21, 2007 watch: (this is not my video, i happened to stumble upon it) which begs the question.. how many of you had (or are willing to publicly admit / call out paypal) on these types of practices? personably speaking, about 2-3 years ago a similar situation (as described in the video) happened to me.. though mine was not a high ticketed item, but considered petty by most means ($60) your results? what you did to achieve them (if satisfactory)? mine: unsatisfactory. i refused paypal's request of freight charges for an item that was rightfully mine and repetitiously questioned as to why the item was never sent back to ME in the first place... and thus i've not seen the item since and the buyer received their money AND shipping cost(s) back, though they've made it very clear they received the item (as required by my company; to ship it!) Link to comment Share on other sites More sharing options...
mpiscopo Posted January 21, 2007 Share Posted January 21, 2007 I don't accept PayPal because of their reputation. I haven't had any problems with chargebacks from my merchant account (Visa, MC, Amex, Discover). I also ship everything through UPS to avoid the common scam of saying they never received it. Link to comment Share on other sites More sharing options...
der.brain Posted January 21, 2007 Share Posted January 21, 2007 @mpiscopo Hi there from germany. Ho difficult is it to accept credit card over a US Company. I Germany it is a terrible thing you have to make contracts with three company. One wich pays, one wich does the data work and on where you get the software from to bied in your page. So paypal is worse put in germany the bes choice ... but if there are better companys (easier) i would think about it. Do you have any advise ? Thanks Michael Link to comment Share on other sites More sharing options...
mpiscopo Posted January 22, 2007 Share Posted January 22, 2007 Michael, In the US it is quite easy to set up a Merchant account. Banking laws are different so that's probably why it's more difficult there. PayPal is an advantage here if you don't sell much volume, as Merchant accounts charge monthly fees which can hurt the bottom line for someone who's just starting their business. Mark Link to comment Share on other sites More sharing options...
der.brain Posted February 4, 2007 Share Posted February 4, 2007 @mpiscopo Thank you for answer. I install the paypal ipn and it is fine for me. I was lucky tha paypal that paypal makes credit card paying more easier last days so my problem is solved until they start bekomming more expensive. Best Ragards P.S: A funny trick if you change in a german shop to english you can also pay with amex if your language is german just visa & Maser. Funny trick if someone wants to pay with amex ;-) Link to comment Share on other sites More sharing options...
bobg7 Posted February 6, 2007 Share Posted February 6, 2007 I had a customer who first tried to get there money back by opening a dispute with PayPal, PayPal froze the amount in dispute and notified me asking for my point of view and information. I supplied PayPal with the info the requested and a few days later the dispute was dropped in my favor and placed the funds back into my account. A few days later I get another email stating the customer has placed a credit card chargeback with there credit card company. Again they asked for information and documentation about the transaction and froze the amount in question. In the email from PayPal there was a way to print a fax coversheet so I could fax them any documentation such as my return/refund policy, shipping info, etc. I faxed PayPal copies of my shipping/return policy, FedEx delivery notification email, emails from and to the customer and a summary letter detailing the transaction. About a week later I got another email from PayPal siding with me, closing the chargeback and putting the funds back into my account. My point being, when there is a dispute, supply PayPal with the information they ask for. Keep good records and make sure your shipping, return/refund policy and documentation is clear and don't take it personally. Installed Contributions: CCGV, Close Popup, Dynamic Meta Tags, Easy Populate, Froogle Data Feeder, Google Position, Infobox Header Entire Row, Live Support for OSC, PayPal Seal with CC images, Report_m Sales, Shop by Price Revised, SQL Updater, Who's Online Enhancement, Footer, GNA EP Assistant and still going. Link to comment Share on other sites More sharing options...
cannuck1964 Posted February 9, 2007 Share Posted February 9, 2007 You want a good PayPal slick trick (for them). I had a client pay me for some services the amount $250. All was fine. Then he noticed that someone had stolen his card and used it for thousands of dollars in charges. Like anyone would do, he reported this to the CC company. They had him make a list of items not his. He in-advertantly added me to the list. After thinking about it (it was a busy time for him just before christmas) he realized that he made a mistake, and notified the CC company. They told him that it was fine and my charge would be removed. Well the charge backs had already been started and the charge back went to PayPal. As I knew nothing of this, I recieved the charge back notification and well I disputed it, and then called the client. He sincerely appologized for what happened and filed with PayPal that it was a mistake. He has Faxed them notorized documents, several times telling them it was a mistake, notified the CC company. What does paypal do? Well they freeze the funds (but gain the interest from this still <- that is the trick free interest for them), and then after a month still reverse them and charge me $10 for this. I told the client and he was horrified to think he got something for nothing and phoned them again and again. Todate, paypal has yet to return them. My clients paypal account was froozen at the same time since the CC he used there was involved in a situation. He lost business there, he lost face in that he got something for nothing and wasted time, money and energy trying to fix a simple mistake. Paypal may say they will fight for you, do not believe this. IT IS A LIE My client has since sent by currier the funds including the additional $10 to me, and all is well. I firmly believe paypal should change their name to pay_us_we_will_take_your_money_but_not_support_you_at_anytime. I will be looking for another service soon, but I have special requirements, and hense, will not just be getting a standard merchant account just anywhere (I am thinking Barbados to secure my funds). cheers, Peter M Peter McGrath ----------------------------- See my Profile (click here) for more information and to contact me for professional osCommerce support that includes SEO development, custom development and security implementation Link to comment Share on other sites More sharing options...
der.brain Posted February 16, 2007 Share Posted February 16, 2007 Hi, good to read. In the US paypal seem to be much more seller friendly then in germany. they do not even ask for our return policy. But i hope it becomes in germany the same. Michael Link to comment Share on other sites More sharing options...
Guest Posted March 6, 2007 Share Posted March 6, 2007 In the US paypal seem to be much moreseller friendly then in germany. they do not even ask for our return policy. paypal has spelled it out to me before "your terms or policies don't mean anything to us. when you use paypal you are governed by OUR policies" maybe not the exact phrase, but that about sums it up. on the topic of paypal, does anyone know what type of "investigating" paypal really does when you receive a chargeback? does visa ever really see the information you provide (tracking, emails and communications with the buyer) a few weeks ago, a buyer had emailed me and stated they were sent the wrong item. which is fine, mistakes happen and we pay for them... but the buyer ALSO did a chargeback (unauthorized)!!! paypal claims because there is no tracking # you're SOL even if the buyer told you the item was received. (which is funny, because a few years ago i did supply a tracking # for a chargeback and still lost the battle) seems the more volume your transactions have the more you get screwed over. Link to comment Share on other sites More sharing options...
mpiscopo Posted March 7, 2007 Share Posted March 7, 2007 Last week I had someone call us and told us that someone on eBay had our logo on their products along with a link to us. The link they provided to the product was iPod Shuffle. Our company name is Wholesalers USA, they created an account called U.S.A Wholesales and added our logo with a link to our site to make it appear that we were selling the product. Their ad says that Apple does not warrent these and that U.S.A. Wholesales will warrent them for one year. Their return policy stated, "As a new ebay seller, our company will make transactions as our store would normally make. If the item is defective for any reason, you can return the item for an EXCHANGE with no guarantee the second will work (Company Policy). U.S.A.Wholesales will not pay for return shipping for the defective products. All products must arrive in designed boxes with all items inlcuded and show no wear and tear." They also noted, "THESE IPODS ARE NOT UNDER WARRANTY BY APPLE. ABOUT 2% OF THE ITEMS OUT OF THE FACTORY ARE DEFECTIVE SO IF YOU COME ACCROSS ONE, WE ARE VERY SORRY AND WILL SEND YOU A NEW ONE AS SOON AS TRACKING NUMBERS BACK ARE PROVIDED. MOST ITEMS COME WITH DEMO SONGS FROM THE FACTORY SO THIS DOES NOT MEAN THE ITEMS ARE NOT NEW." All this along with the reference to USPS as the 'United States Parcel Service' says that this is a scam. Paypal probably deals with dozens of people like this everyday. Even though I don't agree with their policies (and don't accept PayPal for payment) I do see why they are so tough on sellers sometimes. Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.