Guest Posted January 11, 2007 Share Posted January 11, 2007 Hello, I have found a problem with my web site. When a customer orders a product, let say battery, and he wants 2 of them, he puts 2 in the qty box. But when it comes time to reviewing the order and in the order confirmation page it says there is only 1 even though you have put in 2. Now in the product page if you just leave the default 1 qty in the box, add to cart then go back and add it again it will see it as being 2. Could some one please help because I have no idea what is wrong. My Webpage Thank you, Kelvin Link to comment Share on other sites More sharing options...
wheeloftime Posted January 11, 2007 Share Posted January 11, 2007 Hello, I have found a problem with my web site. When a customer orders a product, let say battery, and he wants 2 of them, he puts 2 in the qty box. But when it comes time to reviewing the order and in the order confirmation page it says there is only 1 even though you have put in 2. Now in the product page if you just leave the default 1 qty in the box, add to cart then go back and add it again it will see it as being 2. Could some one please help because I have no idea what is wrong. My Webpage Thank you, Kelvin Has your customer pressed the Update button after having changed the quantity to 2 ? Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 Has your customer pressed the Update button after having changed the quantity to 2 ? Ahhhhh.........that is what the problem is, I tried that and it worked. I guess I'll have to add text someplace to tell them to update before checking out. (I was doing it wrong also :blush: ) Now I just have to figure out why the page loads blank sometimes. Thank you very much!! Kelvin. Link to comment Share on other sites More sharing options...
wheeloftime Posted January 11, 2007 Share Posted January 11, 2007 Now I just have to figure out why the page loads blank sometimes. Thank you very much!! I noticed that also. On first entry you get a blank page but a refresh makes the shop visible. Looking at your source code for the page there seems to be some mangling which probably causes this behavior. As you see the <head>, <!doctype>, <body> tag and some more are repeated which shouldn't be. <!doctype html public "-//W3C//DTD HTML 4.01 Transitional//EN"> <html dir="LTR" lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <title>Gailvin Air Models</title> <base href="http://www.gailvin.com/catalog/"> <link rel="stylesheet" type="text/css" href="stylesheet.css"> <style type="text/css"> <!-- .style1 {color: #28463A} --> </style> </head> <body marginwidth="0" marginheight="0" topmargin="0" bottommargin="0" leftmargin="0" rightmargin="0"> <!-- header //--> <table border="0" width="100%" cellspacing="0" cellpadding="0"> <tr class="header"> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <title>Big Boys Toys</title> <style type="text/css"> <!-- body { margin-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; background-color: #cbcfc6; } .style4 {color: #cbcfc6} --> </style> </head> <body> <table width="100%" border="0" cellpadding="0" cellspacing="0" Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 I noticed that also. On first entry you get a blank page but a refresh makes the shop visible.Looking at your source code for the page there seems to be some mangling which probably causes this behavior. As you see the <head>, <!doctype>, <body> tag and some more are repeated which shouldn't be. OK, I'll recheck that and try and figure it out. One thing though, even when I'm going through the admin pages I get a blank page. I don't have to be doing anything in particular, looking at orders, customers or checking modules, it will pop up blank and it happens alot. Link to comment Share on other sites More sharing options...
wheeloftime Posted January 11, 2007 Share Posted January 11, 2007 OK, I'll recheck that and try and figure it out. One thing though, even when I'm going through the admin pages I get a blank page. I don't have to be doing anything in particular, looking at orders, customers or checking modules, it will pop up blank and it happens alot. It does also for the catalog pages. Sometimes no problem, many times blank page. A refresh gives the page eventually. Link to comment Share on other sites More sharing options...
Guest Posted January 20, 2007 Share Posted January 20, 2007 Hello, I have found a problem with my web site. When a customer orders a product, let say battery, and he wants 2 of them, he puts 2 in the qty box. But when it comes time to reviewing the order and in the order confirmation page it says there is only 1 even though you have put in 2. Now in the product page if you just leave the default 1 qty in the box, add to cart then go back and add it again it will see it as being 2. Could some one please help because I have no idea what is wrong. My Webpage Thank you, Kelvin Has your customer pressed the Update button after having changed the quantity to 2 ? I am having the same problem, But what wheeloftime says you should not have to do as it should do it automatically. Has any one got an answer to this Thanks :lol: Link to comment Share on other sites More sharing options...
wheeloftime Posted January 20, 2007 Share Posted January 20, 2007 I am having the same problem, But what wheeloftime says you should not have to do as it should do it automatically.Has any one got an answer to this Thanks :lol: Search the contribution area. There are a few automatic solutions there. Link to comment Share on other sites More sharing options...
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