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The e-commerce.

First online sale 2 problems. need some help!!


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Had my first order on my website today and the customer paid by paypal, my first problem is that my website does not seem to hold any of their information or have any orders processing. the second problem is paypal does not have any info on what they bought the payment secion only passed on the website name.


the oscommerce install was provided with cpanel and i have installed a few add ons such as meta tags, xsell, ultimate seo, etc. would any adons be resposible? i have tested the site today but i cant seem to order anything without logging on. the site is http://mazoo.co.uk/art


Please can anyone give some advise on what the problem may be and what i can do as a solution???


Kind regards



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This happens when your customer doesn't return to your site after successfully paying using the paypal gateway. The order is only logged when they return and not before. You can install the paypal ipn or any other order logging contribution so that the order is logged before the customer is redirected for payment.


You can still go and have a look in the database to see what the customer has in his basket as this is only emptied when he returns after the payment.



The First Law of E-Commerce: If the user can't find the product, the user can't buy the product.


Feedback and suggestions on my shop welcome.


Note: My advice is based on my own experience or on something I read in these forums. No guarantee it'll work for you! Make sure that you always BACKUP the database and the files you are going to change so that you can rollback to a working version if things go wrong.

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