mtechama Posted December 29, 2006 Share Posted December 29, 2006 I have a question on my enhanced version. where they select the email to like: Information - email1@yourname.com Tech Support - email2@yourname.com ok I have my server setup an Email Auto-Responder for Tech Support. But when you send a regular email to Tech Support without using the Contact Us Form they get the Auto-Responder. But when they use the Contact us page when they enter there email and they select Tech Support. and fill out the Comment form. When they submit the form the Customer didn't get the Auto-Responder. Why doesn't send the customer the Auto-Responder? Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
spannerman Posted December 29, 2006 Share Posted December 29, 2006 I have a question on my enhanced version. where they select the email to like: Information - email1@yourname.com Tech Support - email2@yourname.com ok I have my server setup an Email Auto-Responder for Tech Support. But when you send a regular email to Tech Support without using the Contact Us Form they get the Auto-Responder. But when they use the Contact us page when they enter there email and they select Tech Support. and fill out the Comment form. When they submit the form the Customer didn't get the Auto-Responder. Why doesn't send the customer the Auto-Responder? Is the mail from the Contact Us page going to the Auto-Responder address? Does the user have to enter their own email address on the Contact Us page? If there isn't a return mail address the Auto-responder has no address to send the Auto-response to! You say you're using an enhanced version. Is this a mod you've added and which Mod is it? Most mail from the site via Contact Us shows as having come from the Site Owner mail address. Link to comment Share on other sites More sharing options...
mtechama Posted December 29, 2006 Author Share Posted December 29, 2006 I am using this contribution Super "Contact us enhancement 1.0" and here is the support forum for it http://www.oscommerce.com/forums/index.php?showtopic=195314 Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
mtechama Posted December 29, 2006 Author Share Posted December 29, 2006 Anyone can help me with this? Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
mtechama Posted December 30, 2006 Author Share Posted December 30, 2006 Does anyone has an answer? Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
mtechama Posted December 30, 2006 Author Share Posted December 30, 2006 See if you send an email to support@mtechama.com and you will get an Auto-Responder will say this: Thank you for send us your question for support. Please allow us up to 24 hours to response to answer your questions. Please remember that we have an online tech support available at http://support.mtechama.com/forum/ it is open 24/7. Morris Technologies & Gift Shop Tech Support Team But when you go in to the Contact Us page on my website when they enter there: Name: Email: and lets say I put my personal email jsismyrock@cox.net Send Contact Form Email To: they Select Tech Support that goes to support@mtechama.com Enquiry: anything then I get my regular mail from the form. But no auto-responder to jsismyrock@cox.net I hope everyone knows what I am talking about.... Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
chrisjat Posted December 31, 2006 Share Posted December 31, 2006 Sorry, I tried to respond to you, but my internet is acting funny. Sounds like the form does not send you the email using the customer's email address. Test it out, send yourself an email using the form, then go look at the email and see which address it came from. I think the form sends it as your email address and could have a seperate reply-to address as the customer. If so, you just need to adjust the script to send as the email the customer entered. I have not used this contrib before, so I am not sure. Link to comment Share on other sites More sharing options...
mtechama Posted December 31, 2006 Author Share Posted December 31, 2006 Sorry, I tried to respond to you, but my internet is acting funny. Sounds like the form does not send you the email using the customer's email address. Test it out, send yourself an email using the form, then go look at the email and see which address it came from. I think the form sends it as your email address and could have a seperate reply-to address as the customer. If so, you just need to adjust the script to send as the email the customer entered. I have not used this contrib before, so I am not sure. Chris, I have tested it out. but I have recieved the form results that sended to support@mtechama.com but when I enter my email address in the form. The email I have entered jsismyrock@cox.net and submit the forum the auto-responder didn't go to jsismyrock@cox.net. Do you see what I am saying? Wade Wade Morris Amarillo, Texas Before you do any changes on your site you need to do BACKUP! BACKUP! Link to comment Share on other sites More sharing options...
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