Guest Posted December 28, 2006 Share Posted December 28, 2006 Currently, many customers are complaining that they are not able to progess to the second page (the Confirmation Page) of our Checkout Process. Instead, after filling-in all of their info, they simply get kicked back to the same page that displays their billing/shipping info, the various shipping rates, payment options, etc (we have modified the checkout process to put ALL of this on one page). The customers are definitely inserting all of the correct info, and when they're kicked-back to the same page and not redirected to the Confirmation page, no error appears! Has anyone experienced something similar to this before? We cannot figure out what the error is....maybe it's something to do with virtual products, the check for internal cart id to prevent hacks, etc? We have no clue! Ahhhhhhhhhhhhhhhhh....please help if you have any ideas. I'll pay you! Link to comment Share on other sites More sharing options...
solutionbuilt Posted December 28, 2006 Share Posted December 28, 2006 Currently, many customers are complaining that they are not able to progess to the second page (the Confirmation Page) of our Checkout Process. Instead, after filling-in all of their info, they simply get kicked back to the same page that displays their billing/shipping info, the various shipping rates, payment options, etc (we have modified the checkout process to put ALL of this on one page). The customers are definitely inserting all of the correct info, and when they're kicked-back to the same page and not redirected to the Confirmation page, no error appears! Has anyone experienced something similar to this before? We cannot figure out what the error is....maybe it's something to do with virtual products, the check for internal cart id to prevent hacks, etc? We have no clue! Ahhhhhhhhhhhhhhhhh....please help if you have any ideas. I'll pay you! I get a similar response when I input an incorrect credit card information. Even if the date is off, there's no error, no report that your card is wrong, nothing! It just bounces them back. Pay me anyways. :P Link to comment Share on other sites More sharing options...
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