cardcraft Posted December 27, 2006 Posted December 27, 2006 Hello can anyone help please 2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased? The two transactions were on different days? There have been other successful transactions either side of the missing ones? Can anybody help? Thank you Sandi
crash3903 Posted December 27, 2006 Posted December 27, 2006 Hello can anyone help please 2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased? The two transactions were on different days? There have been other successful transactions either side of the missing ones? Can anybody help? Thank you Sandi how did they pay for the items? Regards Mark A Reynolds
HSMagic Posted December 27, 2006 Posted December 27, 2006 I'm sure the answer will be "Paypal" :-" Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart.
cardcraft Posted December 27, 2006 Author Posted December 27, 2006 Hello can anyone help please 2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased? The two transactions were on different days? There have been other successful transactions either side of the missing ones? Can anybody help? Thank you Sandi Both transactions wre paid through WorldPay
crash3903 Posted December 27, 2006 Posted December 27, 2006 I'm sure the answer will be "Paypal" :-" Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart. have you set the callback url correctly in your worldpay control panel? Regards Mark A Reynolds
cardcraft Posted December 27, 2006 Author Posted December 27, 2006 Both transactions wre paid through WorldPay
crash3903 Posted December 27, 2006 Posted December 27, 2006 have you set the callback url correctly in your worldpay control panel? Regards Mark A Reynolds
cardcraft Posted December 27, 2006 Author Posted December 27, 2006 Hi Mark yes the callback URL was set correctly I remember them asking and checking this Worldpay took me through every point step by step, they were very good and very helpful Thank you also for your help Sandi
cardcraft Posted December 27, 2006 Author Posted December 27, 2006 I'm sure the answer will be "Paypal" :-" Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart. I have checked the... Need to install the IPN contribution to prevent this in the future It appears to be for PayPal only Any suggestions for the missing transactions please? Thank you sandi
cardcraft Posted December 28, 2006 Author Posted December 28, 2006 have you set the callback url correctly in your worldpay control panel? Hello Mark you say... "Master Password" will allow you to log in as the customer and see what's in their cart. I am in the main console area... http://www.cardcraft-uk.co.uk/admin/index.php If I go to Customers> Orders I can see customer orders but... 2 customers have made payment using WorldPay, 1 on 23rd Dec, 1 on 26th Dec these 2 orders are not showing in the oscommerce list. Yet orders from other customers before and after the above, with worldpay and with paypal are all showing. The system has missed 2 orders, I have confirmation of payment but no way of knowing what has been purchased? Am I in the right area? Is there another area I am not aware of? Thank you for your help Sandi
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