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osCommerce

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missing transactions?


cardcraft

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Posted

Hello can anyone help please

 

2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased?

 

The two transactions were on different days?

There have been other successful transactions either side of the missing ones?

 

Can anybody help?

 

Thank you

 

Sandi

Posted
Hello can anyone help please

 

2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased?

 

The two transactions were on different days?

There have been other successful transactions either side of the missing ones?

 

Can anybody help?

 

Thank you

 

Sandi

 

how did they pay for the items?

Regards

 

Mark A Reynolds

Posted

I'm sure the answer will be "Paypal" :-"

 

Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart.

Posted
Hello can anyone help please

 

2 transactions have been paid and confirmation of payment has been received but... I have no confirmation of the orders in the customer > orders section therefore do not know what the customer have purchased?

 

The two transactions were on different days?

There have been other successful transactions either side of the missing ones?

 

Can anybody help?

 

Thank you

 

Sandi

 

 

Both transactions wre paid through WorldPay

Posted
I'm sure the answer will be "Paypal" :-"

 

Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart.

 

have you set the callback url correctly in your worldpay control panel?

Regards

 

Mark A Reynolds

Posted

Hi Mark

 

yes the callback URL was set correctly I remember them asking and checking this

Worldpay took me through every point step by step, they were very good and very helpful

 

Thank you also for your help

 

Sandi

Posted
I'm sure the answer will be "Paypal" :-"

 

Need to install the IPN contribution to prevent this in the future. "Master Password" will allow you to log in as the customer and see what's in their cart.

 

I have checked the... Need to install the IPN contribution to prevent this in the future

It appears to be for PayPal only

Any suggestions for the missing transactions please?

 

Thank you

 

sandi

Posted
have you set the callback url correctly in your worldpay control panel?

 

Hello Mark you say...

 

"Master Password" will allow you to log in as the customer and see what's in their cart.

 

I am in the main console area... http://www.cardcraft-uk.co.uk/admin/index.php

 

If I go to Customers> Orders I can see customer orders but...

2 customers have made payment using WorldPay, 1 on 23rd Dec, 1 on 26th Dec these 2 orders are not showing in the oscommerce list. Yet orders from other customers before and after the above, with worldpay and with paypal are all showing. The system has missed 2 orders, I have confirmation of payment but no way of knowing what has been purchased?

 

Am I in the right area?

Is there another area I am not aware of?

 

Thank you for your help

 

Sandi

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