Jump to content
  • Checkout
  • Login
  • Get in touch


The e-commerce.

Contact Us form not working


Recommended Posts



Yes, still working on a holiday.

I am baffled by a problem with this form.

It used to work fine, then I slightly customized the contact_us.php at the root level according to Vger's contrib., but the form kept working.

Then I attempted to customize the contact_us.php at the English language level because "enquiry" sounds too British, in the USA we use "inquiry", and it kept working.

Then suddenly it stopped, I uploaded the original .php files, lost all the customization, but couldn't get it back to work.

The form sends a confirmation message: Your enquiry has been successfully sent to the Store Owner. However, I am not getting anything in that inbox, where I used to get it.

I did not change that setting.

The email address is working and receives instantly from other locations, but not from our web form...

I talked to the webhost and they say that nothing is wrong on their end, sendmail is working.

The only option left is that there may be a spam filter, I didn't install anyone yet, interfering.

Is there a setting in Admin that might be interfering?

I checked the KB and my settings for Configuration --> E-Mail Options are correct.

I can't figure it out and we need badly this source of income.

Please help.

Thanks in advance and happy holidays.

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...