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customer comments not working


herot

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when a customer places an order... if they enter anything in the comments box, it never shows up on the order... how can i fix this?

 

contribs installed:

 

SPPC (seperate pricing per customer)

CoolMenu

Featured Products

HPFCG (hide products from customer group)

Sort product by model (in admin)

On The Fly thumbnailer

Column Product Listing (for SPPC)

Did you get rid of the voices in your head? Do you now miss them and the things that they said?

-David Gilmour

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when a customer places an order... if they enter anything in the comments box, it never shows up on the order... how can i fix this?

 

 

Is the _content_ being captured in the database ?

 

Run :

SELECT comments FROM `orders_status_history`

to see if they are being stored - and just not emailed.

 

david

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Is the _content_ being captured in the database ?

 

Run :

SELECT comments FROM `orders_status_history`

to see if they are being stored - and just not emailed.

 

david

no, they are not getting stored in the database

Did you get rid of the voices in your head? Do you now miss them and the things that they said?

-David Gilmour

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in your includes/configure.php bottom line states store sessions either empty (file) or 'mysql'

if file, see if the value is stored in the sessionfile (you can find those files using your ftp client or putty (SSL)).

if mysql then check to see if the session is stored in the sessions table (you can browse that by phpmyadmin).

 

if you cannot find the sessions file, and find using phpmyadmin easier to use to navigate through the open sessions then you could set sessions to be stored in mysql (includes/configure.php).

 

In order to be sure that you have found the right session information make sure your own information is in it, i.e. your account information.

 

Report back here what is stored for the coments, empty value, complete value or missing completely.

If you are not sure what is what you could also post the complete session data here, and change any sensitive information from it to fictive information (name adress CCnumber etc.).

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