They paid but no order is logged

[surjer]

I am using the latest version of OSC and recently I received an email saying someone put money into my pay pal account. So I went and looked and sure enough. There was new money in my pay pal acocunt. I went to the store and there was a NEW customer. BUT There is NO new orders. Is this a common problem? How would they be able to pay but not finish the order?

[MSP]

this happens because the customer did not click to return to your website, so no order is logged. you need to use paypal ipn contrib instead to fix this problem http://www.oscommerce.com/community/contributions,2679

[iscnitzan]

Yes!

 

Your customer failed to return to your store after paying....

you got few options now:

to recover the order - go to phpMyAdmin and search for the cart the customer had to recover the items he bought. you should find a record of the basket by customer id & products id in the basket

 

Next - add to your last page, before the customer go to paypal a note requesting that they click back to vendor when done in paypal - that will register the order in osC.

 

Last - search the contributions for adding the cart content to the info sent to paypal. That way even if the customer failed to return, you'll have his order in the payment info.

[ptouch]

if i install the paypal_ipn_v1.4 from the contributions, do i have to do what iscnitzan says too?

[surjer]

Thanks soooo much for your quick responses. I used the above contribution #2679 (The EASIEST CONTRIBUTION EVER) and it cleared my issues right up. I think the biggest part of the problem is I have a contribution that auto logs you out of the site if you navigate away from it.

 

You can set this contribution to do a PerItem detail thing so your paypal transactions show each item in the details. So ptouch - you do not need to look for anything additional to 2679...

 

Thanks again guys and gals. REALLY appreciate it!!!

[Lisa4720]

if i install the paypal_ipn_v1.4 from the contributions, do i have to do what iscnitzan says too?

 

Not on future orders. In fact I inform my customer *NOT* to press the return to website button at PayPal but to let PayPal return them automatically but either way with IPN their order is recorded in you dbase *before* they run off to PayPal to pay you, marked as pending by the system and then when confirmed by PayPal the order is released.

 

We sell digital downloads only though PayPal. We are still required to go in an accept payment but we can do that anytime. The customer gets their downloaded item as long as the PayPal payment is confirmed.

 

Lisa (Greene)

[ptouch]

Thanks soooo much for your quick responses. I used the above contribution #2679 (The EASIEST CONTRIBUTION EVER) and it cleared my issues right up. I think the biggest part of the problem is I have a contribution that auto logs you out of the site if you navigate away from it.

 

You can set this contribution to do a PerItem detail thing so your paypal transactions show each item in the details. So ptouch - you do not need to look for anything additional to 2679...

 

Thanks again guys and gals. REALLY appreciate it!!!

 

hey

so i was tryin gto set this up,

i copied the files in to the right folders,

 

then i goto admin

and when i'm in modules/payment and i'm installing the Paypal IPN thing,

I don't know what to put for

your private key,

your public Certificate,

paypals public certificate

your paypal public certificate ID

working directory

 

i think i get some of this info from paypal. but i'm not sure.

 

when i left these things blank, and tried to make an order myself, it did not work.

[ptouch]

okay never mind, it works, i guess i don' tneed to input values for private keys or .pem files.

[imusic]

okay i seem to be haveing a similar proble, but also on the order confirmation page the customer is faced with this

 

 

Warning: htmlspecialchars() expects parameter 1 to be string, array given in /hsphere/local/home/imusic/imusiclabel.com/includes/functions/general.php on line 46

 

Warning: htmlspecialchars() expects parameter 1 to be string, array given in /hsphere/local/home/imusic/imusiclabel.com/includes/functions/general.php on line 46

 

any ideas anyone