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Orders Not Completing


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:'( Has anyone has the following problem or know what is going on? :'(

 

Many times customers will place items in thier shopping carts, but they never complete their orders.

As payment methods I have Paypal and Check or Money order. Could I be doing something wrong? Or do I need my own merchant account or a more secure shopping cart or something to encourage customers to buy?

 

You can view my shopping cart at http://sunnydaystc.com and click on Browse our Store or http://sunnydaystc.com/catalog/index.php.

 

Please Help me

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  • 1 month later...
:'( Has anyone has the following problem or know what is going on? :'(

 

Many times customers will place items in thier shopping carts, but they never complete their orders.

As payment methods I have Paypal and Check or Money order. Could I be doing something wrong? Or do I need my own merchant account or a more secure shopping cart or something to encourage customers to buy?

 

You can view my shopping cart at http://sunnydaystc.com and click on Browse our Store or http://sunnydaystc.com/catalog/index.php.

 

Please Help me

 

Your site isn't loading for me. Cart abandonment is a big deal for every site, even very professional ones like amazon.com.

 

Anything that you can do to make it easier to checkout (bigger BUY button) is better. Getting your own merchant account is a good idea since some people don't like the hassle of paypal.

 

Also ask some friends, particularly un-technical friends (or family members) to critique the site for you.

 

You also will wnat to look into modules like Purchase Without Account - http://www.oscommerce.com/community/contri...search,checkout that dramatically smooth the checkout process.

 

Use an analytics package like google analytics (free) to track how your changes impact it.

 

I lose about 20% of my customers that have an item in their cart and I am always looking for ways to improve that metric.

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