Product Download Not Functioning

[Guest]

After ordering a download product, no active link is present.

 

From the community, the following advice has been taken:

 

1) File permissions set - Catalog/Pub is set to 777 and Catalog/Download to 755.

2) Download name was not changed (yet) for security reasons, so includes/configure.php not changed.

3) Product is set up and is in the download directory (ub04.pdf)

4) Attributes set - Options=Download; Values=Yes; Attributes=Download/Yes/ub04.pdf/7/5

5) Enable Download has been set to True in the administration panel

 

The order goes through perfectly. But there is not active link to download the product from. In checking my orders, the order is there and the DownLoad Link data is there, but again there is no active link.

 

Thanks for any light you can shine on this one.

 

kbl

[gary_hacc]

After ordering a download product, no active link is present.

 

From the community, the following advice has been taken:

 

1) File permissions set - Catalog/Pub is set to 777 and Catalog/Download to 755.

2) Download name was not changed (yet) for security reasons, so includes/configure.php not changed.

3) Product is set up and is in the download directory (ub04.pdf)

4) Attributes set - Options=Download; Values=Yes; Attributes=Download/Yes/ub04.pdf/7/5

5) Enable Download has been set to True in the administration panel

 

The order goes through perfectly. But there is not active link to download the product from. In checking my orders, the order is there and the DownLoad Link data is there, but again there is no active link.

 

Thanks for any light you can shine on this one.

 

kbl

 

I have the same (similar) problem. I had the store up and running without SSL and everything worked great. Downloads worked, paypal worked, email worked - it was great. When the SSL certificate was installed, everything still worked, except I lost some (not all) graphics and download links vanished. Any help would be greatly appreciated.

 

Thanks

[Guest]

That is an interesting angle ... SSL that is. I will chase that a bit to see where it leads.

 

I have heard from others that the Download feature does not work. Some advise to install the Download plug-in, but I would rather stay on standard release at this point.

 

If you have any other thought, pls post.

 

Thanks

[keny]

Are any of you guys using a Shared Certificate? I am and having this problem as well. Will disable to see where that gets me....

[keny]

5 minutes later....

 

ok disabling SSL didn't affect anything. but if you want to try and disable it here are the files to change:

 

/catalog/admin/includes/configure.php

includes/configure.php

 

define('ENABLE_SSL', true); // secure webserver for checkout procedure?

 

Change it to false

 

 

(thanks to crash for the info)