order_id problem

[derekwh65]

I'm having a problem... The hsbc module is installed and to all intents and purposes its working (confirmation emails are being sent). However, the new orders do not appear in the admin section, orders (although they do appear in the andmin/index menu as pending). I checked in the database and the order_id field is filled in the orders table but then not in orders_products, orders_products_attributes, orders_status_history or orders_total. Manually adding the relevant order_id restores the order to the admin, orders pending list.

 

I installed the cash on delivery module and did a test order and it all went fine - the order appeared as expected.

 

It's v3.1 we're using and its in production mode (I know, but xmas sales put pressure on!)

 

Any help would be fantastic!

 

Derek