Help with weird postage calculations

[ladyejan]

I have been getting weird postage calcuations from my set up with the USPS - a recent order to be shipped inside of the United States for six items should have came up about 10.50 - instead it charged the client 36.00!

 

I have been sending notes to my clients and refunding the postage amounts - but I'm getting a lot of people sending me irate notes saying that they won't buy because of the postage rates.

 

Can someone give me an idea of how I can fix this? I've tried manipulating the weight rates - but a test of this same order only brought down the shipping to 26.00 - when I set all the weights at zero.

 

Also the package tare weight is currently set to zero.

 

Thanks to anyone who can help me solve this.

Janyce Engan

www.vpll.org

[triode]

Hello, I have the same problem, and it is much worse for overseas orders.

I end up having to refund a lot of customers, and in fact I know I have lost

a lot of customers due to the high shipping costs (they get to the checkout

then just leave as the shipping is twice what everyone else charges)...

 

I would truly be interested in a solution to this problem. Even as the other

poster notes, reducing the weight does not have a lot to do with it, it just

always gives a higher cost than what I see on the USPS site.

 

Any help would be greatly appreciated.